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Public register – Application to restrict public access

The public register is a database of taxi and hire car industry participants, located on the Taxi Services Commission (TSC) website.

The public register enables consumers to search the details of drivers, vehicles, operators, hire car and special purpose vehicle licence holders, driving instructors and Network Service Providers.

This public register has been introduced to improve industry accountability and regulatory transparency.

Information on this page

Changes to the public register

The public register was updated on 30 September 2014 to include additional information on industry participants. 

Industry participant

Information already displayed

Additional information included from 30 September 2014

Drivers

Driver DC number, accreditation status and any endorsements.

The name of each person who holds a driver accreditation

Operators

Vehicle registration and area able to operate.

The name of each person or entity who holds operator accreditation and their business contact details

Business contact details will be published (business telephone number, fax number, postal address, email address) and the number of taxi licences operated  by the operator

Network Service Providers

No information.

The name of each person or entity who holds an accreditation as a Network Service Provider and their business contact details.

Business contact details include business telephone number, fax number, postal address, email address and the number of licences affiliated with the Network Service Provider.

 

Hire car licence holders and special purpose vehicle licence holders.

Vehicle registration and area able to operate.

The name of each person or entity who holds a hire car or a special purpose vehicle licence and their business contact details.

Business contact details include business telephone number, fax number, postal address, email address and the number of Special Purpose or Hire Car licences held.

Driver instructor

Status and endorsements (ie. automatic or manual)

Status and endorsements (ie. automatic or manual)

If your details on the public register are incorrect or if you wish to add, change or remove some of your details, please complete this form and submit it to the TSC:

Application to restrict public access

The public register has been updated to include the information listed above.

You have a right to apply to the TSC to restrict public access to information relating to you that is on the register. The TSC may only grant an application to restrict public access to information if there are exceptional circumstances that justify the restriction.

Any application to restrict public access to your information should be made as soon as possible.

You also have a right to apply to the Victorian Civil and Administrative Tribunal (VCAT) for a review of the TSC's decision not to restrict public access to information about you that is on the register. You must apply to VCAT within 28 days of receiving notice of the TSC's decision.

Submitting an application to restrict public access

Applications to restrict public access can be made using the Restrict access to details on the public register form PDF, 157.0 KB, email, in writing or over the phone. An application to restrict public access must be supported by evidence. An application to restrict access will only apply to new information published from 30 September 2014.

Email: contact@taxi.vic.gov.au

Writing:
Public Register
Application to restrict access to information
Taxi Services Commission
GPO  Box 1716
Melbourne VIC 3001 

Phone: 1800 638 802

Q&As

How will I know what information about me will be listed on the register?

The TSC has written to all drivers, operators, Network Service Providers, Hire car licence holders and Special purpose vehicle licence holders to advise of the information the TSC holds and intends to publish on the register. The letter also included a page which could be returned if any details required updating.

The contact details shown in the letter I received are wrong. What can I do?

Please contact the TSC Accreditation Team on 1800 638 802 or via email at industryaccreditation@taxi.vic.gov.au

I have searched my details on the public register and they are wrong – how can I get this updated?

If your details on the public register are incorrect or if you wish to add, change or remove some of your details, please complete this form and submit it to the TSC:

My business information is the same as my personal information – what can I do?

You may wish to set up alternative contact details, such as a Post Office Box, a different phone number, etc. for your business. Once you have set up alternative details, please let the TSC know and we will update your details.

The letter I received shows an incorrect number of licences. What can I do?

If you hold and / or operate a combination of licences, you would have received more than one letter and this may account for the discrepancy. For example:

John Smith Pty Ltd is a Hire Car Licence Holder, operator, and a Network Service Provider.

As a Hire Car Licence Holder, he owns two Metropolitan Hire Cars.

As a operator, he operates five Metropolitan Taxis.

As a Network Service Provider, he provides Network Services for his own five taxis, and five additional taxis for which he is not the operator.

John Smith Pty Ltd will receive three separate letters from the TSC as follows:

  • As a Hire Car Licence Holder, he will receive a letter showing two licences against his name.
  • As a operator, he will receive a letter showing five licences against his name.
  • As a Network Service Provider, he will receive a letter showing 10 licences against his name.

If you still have further questions, please contact the TSC accreditation team on 1800 638 802.

What are not exceptional circumstances?

Claim of circumstances

Does the claim amount to exceptional circumstances?

Why not?

It will be a breach of my privacy

No

Legislation requires names to be placed on the public register and the legislation provides for business contact details to be included

I don't want people knowing I am a [driver etc.]

No

Personal preferences are not out of the ordinary and would not justify the restriction from the register

I don't want people knowing where I work or how to contact me at work

No

Personal preferences are not out of the ordinary and would not justify the restriction from the register

I am concerned about my personal safety

No

This, of itself, would not be unusual or out of the ordinary. 

If the person has a legitimate and specific concern, and has evidence that there is a risk to the person's safety because the details would be published on the register, this could amount to exceptional circumstances

People will harass me if they know my contact details

No

In the absence of any evidence that this will occur, a belief of possible harassment would not be a circumstance that would be exceptional (as it is only theoretical)

I disagree with you putting my details on the register

No

A person's personal belief would not be an unusual circumstance that would justify restriction