Dispute resolution

Under the Government's taxi and hire car reforms, the Taxi Services Commission (TSC) has determined mandatory conditions to be implied into all driver agreements. These conditions came into effect on 30 June 2014.

The implied conditions apply, even if the conditions are not included in a written agreement between the operator and driver.

What is dispute resolution?

The Taxi Services Commission (TSC) has established a dispute resolution process to manage disputes between drivers and operators, arising from the introduction of the new implied conditions on 30 June 2014.

If you lodge a dispute with the TSC, the TSC will:

  • encourage disputes to be resolved (where possible) among parties involved in the first instance
  • allow all parties the right of reply
  • be transparent by keeping all parties informed of the progress of their disputes throughout the process.

The TSC will assess the nature of the dispute and decide whether to:

  • provide preliminary assistance or compliance action
  • take compliance action, which may include issuing an Improvement Notice or taking disciplinary action against a person's accreditation.

If a taxi operator is found to have breached an implied condition (such as the 45/55 per cent operator/driver fare box split), the TSC may issue an Improvement Notice to the operator.

The Improvement Notice will outline the grounds for concern and allow the operator 14 days to comply. Failure to comply with the Improvement Notice may result in a fine of $738 and further compliance action.

If either party is found to have breached an implied condition, the TSC may also consider taking disciplinary action against that party's accreditation.

How do I lodge a dispute?  

Disputes can be lodged via the feedback form on the TSC website.

Note: The parties must go through the TSC dispute resolution process before the dispute is referred to either:

  • The Victorian Small Business Commissioner (VSBC) or
  • The Victorian Civil and Administrative Tribunal (VCAT).

More information

For more information on dispute resolution, see: