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Carrying assistance animals

Assistance animals help hundreds of Victorians to live independent lives. They assist their owners by giving them a greater sense of freedom and helping them with their daily tasks. 

Assistance animals 

Taxi and hire car drivers have a legal responsibility to transport passengers and their assistance animals.

Under Commonwealth legislation Disability Discrimination Act 1992 you can't discriminate against people who use an assistance animal. Some assistance animals wear identification and others don't, but as long as they are trained to help a person alleviate their disability, they are considered an assistance animal.

Every assistance animal is clean and trained to be quiet, well-behaved and obedient at all times.

Assistance dog handling mobile 

By opening doors for passengers with assistance animals, taxi and hire car drivers can help people get to work, attend medical appointments and achieve their goals.

Commercial passenger vehicle drivers can find more information on how to help passengers with an assistance animal here:

If you are a passenger with an assistance animal, you can find out more information about your rights and responsibilities here:

Open Doors videos

See more Open Doors videos on the Taxi Services Commission You tube channel

Assistance animals are highly trained to ensure appropriate and exceptional behaviour and health standards, so they can be safely admitted where other animals are not otherwise permitted.

Refusing to carry an assistance animal is an offence under the current regulations and may result in penalties against a driver who is found to be in breach of these regulations. For further questions about assistance animals, please contact the Taxi Services Commission.