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Accessible Taxi Advisory Committee (ATAC)

The Accessible Taxi Advisory Committee (ATAC) gives taxi users with a disability, disability advocacy groups and others interested in taxi services for people with a disability an opportunity to provide advice and feedback to the regulator on policies and initiatives. Established in 2008, the committee was formerly known as the Disabled Persons Taxi Advisory Committee (DPTAC).

ATAC was established to receive timely and regular input from people with a disability and peak disability advocacy organisations, regarding the performance of taxi services including the Multi-Purpose Taxi Program (MPTP).

Taxi industry stakeholders are valuable contributors to the effective development of policies and procedures. We aim to build partnerships with its stakeholders by formalising its relationships so that communication is constructive and two-way. ATAC meets four times a year for approximately two hours duration. Sub-committees may be convened as required.

Information on this page: 

Purpose of the ATAC

The ATAC meetings present an opportunity for the TSC to:

  • engage with stakeholders on a regular, formal basis
  • promote or continue open discussion on issues and concerns in the taxi industry
  • allow a balanced and diverse point-of-view to have a voice
  • encourage feedback on relevant issues and concerns
  • introduce new ideas for discussion
  • update relevant stakeholders on the progress of programs and projects.

Role of the ATAC

  • Provide the TSC with valuable contributions, suggestions and advice on taxi accessibility, regulatory change, government initiatives, and taxi-related issues for people with a disability.
  • Provide advice and information to the disability community in relation to the issues addressed by the ATAC meetings.
  • Continue to improve taxi services with respect to accessibility for people with disabilities.
  • Inform the disability community on TSC services, projects and programs.
  • Advice given should reflect the views of those in the community and the government departments they represent.
  • Promote examples of best practice.


Membership for the ATAC will be sought from MPTP members, Wheelchair Accessible Taxi (WAT) users, disability advocacy organisations and peak bodies. Previous representatives are eligible to renominate.

Representatives must have:

  • either a disability, be a member of a disability group, or work with or represent people with disabilities
  • sound knowledge of issues affecting people with disabilities in relation to using taxi services
  • the ability to represent their own disability group as well as consider the needs of the broader disability community and the general community
  • the authority to make recommendations within meeting times without seeking direction from any external body
  • commitment to reporting back to constituency on issues that are raised at meetings
  • acknowledgement of and commitment to the need to undertake tasks outside of normal meeting times.

A maximum of 25 representatives will be accepted as ATAC Group members. Representatives will be appointed for a period of two years. Prior to the end of the two year period further nominations will be open to all ATAC members.

All members have a responsibility to declare any conflict of interest or potential conflict between their private or professional interests and their duties as members of ATAC. "Interests" include the interests not only of the individual member, but also of the member's employer.


Notice of meetings

ATAC meeting dates will be determined at the first meeting. The TSC will send out a call for agenda items with the meeting invitation four weeks prior to the meeting. Agenda and any meeting materials will be sent one week before the meeting.


Members shall confirm with the TSC that they are attending the next scheduled ATAC meeting or if they are unable to attend. Members may arrange a deputy to attend in their stead if occasionally unable to attend a meeting and should advise accordingly. Non representation of the organisation at three consecutive meetings will be regarded as resignation and action will be initiated to seek a replacement representative.

A quorum for the ATAC will be 50 per cent plus one of representatives. If fewer than 50 per cent of members are able to attend, then the meeting will be postponed.

Preparation for meetings

All members should familiarise themselves with the agenda items in advance of the meetings. Where possible, members should discuss agenda items with those they represent prior to the meeting date so they can present these views during meetings.


The agenda is to be used as a guide to presentation and discussion at meetings. Items not on the agenda will not normally be discussed, unless they are relevant to the issues at hand. Points raised outside the boundary of the agenda can be added to the agendas of future meetings. If members identify issues relevant to the agenda items which are not already included, they should notify the TSC at least two weeks prior to the meeting date so these issues may be included.


The Chair of the ATAC will be the Manager of Accessible Transport Services, or their nominated representative.

Conduct of meetings

Members of the ATAC will work together to maximise the value of the advisory group process.

The committee is not a decision making body and does not require voting protocols. Any formal advice provided by the committee will be reached by consensus.

There may be times where issues discussed may be confidential or sensitive in nature. Unless otherwise specified will remain within the meeting.


The TSC will provide executive support to ATAC. Minutes will record the discussions and appropriate action taken. The TSC will forward minutes two weeks after the meeting. Members will advise the TSC as soon as possible if there are any inaccuracies.


ATAC membership is honorary, however members from country regions are eligible to be reimbursed for reasonable out of pocket expenses such as travelling, accommodation, meals and other incidental expenses associated with attendance at meetings. Claiming will be done via a reimbursement form and original document/receipts are to be included.

ATAC workplan 2014 - 2015

The following table outlines the ATAC's workplan, including actions and timelines.




Timeliness of taxi services

WAT Performance Based Booking System (PBBS) to be a standing item on ATAC agenda

Reform: Centralised Booking Service (CBS), MPTP Review as per reforms



Taxi Driver Training (WAT and general)

Reform: Update on any additional TSC actions to improve general driver training and/or WAT Training


TSC Communication with Stakeholders

TSC to update ATAC about any communication strategies

TSC to update ATAC about website changes (upgrade to make more accessible)




Reform: ATAC to provide updates on changes to complaint/feedback processes and any strategies developed for promoting the complaints process


Safety when travelling in taxis

TSC to update on all work undertaken to improve safety for MPTP passengers and particularly passengers using WAT's



TSC to update ATAC on MPTP matters


Reform Process

TSC to update ATAC about work to implement Taxi Industry Inquiry (TII) recommendations that relate to people with a disability (eg. Vehicle design, talking taxi meters, CBS)


More information

Taxi Services Commission
PO Box 1716

Email: mptp@taxi.vic.gov.au

Telephone: 1800 638 802

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