Home > Passengers > Travelling with a disability

Travelling with a disability

We are responsible for ensuring transport services, including taxis, are accessible for all members of the community, including people with a disability. This page provides information on accessible taxi services across the state.

Public Transport Access Committee

We support the Public Transport Access Committee that advises the Minister for Public Transport on current, emerging and /or potential public transport accessibility issues, including those related to commercial passenger vehicle services.

Information on this page

Wheelchair Accessible Taxis

Photo of a wheelchair accessible taxi

Wheelchair Accessible Taxis

Wheelchair Accessible Taxis (WATs) allow people who use wheelchairs to travel in their wheelchair provided that they and the wheelchair can be safely restrained in the vehicle.

WATs are vehicles designed to carry one or more people seated in wheelchairs (depending upon the vehicle type) and between 4 and 11 passengers when not configured to carry wheelchairs.

Scooters, Princess, and other 'high-care' chairs must not be transported in wheelchair accessible taxis if the passenger is seated in them.

However, they can be carried in a WAT if both:

  • the taxi driver can safely restrain the chair to stop it moving, and
  • the passenger can transfer into a fixed seat in the vehicle and use the seat belt.

Read more about mobility aids in wheelchair accessible taxis

WATs are required to give priority to bookings by people who use wheelchairs but may be used to carry other passengers when not engaged with wheelchair bookings. When not carrying wheelchair passengers, WATs have the same operating rights and conditions as standard taxis, but charge a higher high occupancy fee (metropolitan) and higher occupancy fare (Geelong, Ballarat, Bendigo, Country and Regional) when carrying five or more passengers.

Booking a WAT

WATs are available in Melbourne and regional areas. Ask for a WAT when you book.

To book a WAT in Melbourne, call:

  • Silver Top Taxis on 8413 7202
  • Yellow Cabs on 13 6294.

In regional areas, call your local Booking Service Provider and ask for a WAT. See the Yellow Pages for contact numbers.

Multi Purpose Taxi Program

The Multi Purpose Taxi Program (MPTP) is available to assist with the travel needs of people with severe and permanent disabilities by offering discounted taxi fares to members of the program.

Lifting fee

When carrying an MPTP member with a wheelchair or scooter (M31) taxi card, drivers receive a lifting fee when loading and unloading passengers from wheelchair accessible taxis. In non-metropolitan Victoria a lifting fee is also paid for loading a wheelchair into the boot of a sedan or station wagon.

The lifting fee is covered under your MPTP membership. The current lifting fees are:

  • lifting fee for wheelchair accessible taxis - $20.00
  • lifting fee for conventional taxis in outer-suburban, urban and country zones - $10.00

Please note the lifting fee recognises the time it takes drivers to load and unload wheelchair and scooter users.

The taxi meter must not be turned on while an MPTP passenger with an M31 taxi card is being loaded or unloaded.

Drivers do not receive the lifting fee when carrying passengers who do not have an M31 card. The taxi meter can be turned on while a wheelchair or scooter is being loaded or unloaded for non MPTP passengers.

Passengers do not pay a lifting fee to the driver. If a driver asks you to pay a lifting fee, take their details and report this using our complaints form.


Initiatives to improve the availability and reliability of taxi services for people who use wheelchairs include:

  • subsidising the cost of replacement or new Wheelchair Accessible Taxis in country Victoria
  • setting stringent wheelchair work service delivery benchmarks for Booking Service Providers.

Correct charging of fares

The TSC Correct charging of fares brochure is a guide for both passengers and drivers in charging the correct fares under the Multi Purpose Taxi Program (MPTP):

Assistance animals

Assistance animals, such as guide dogs, for people with a vision or hearing impairment must be accepted by the taxi driver for carriage within the cab.

All other animals are not permitted in the cab and drivers must refuse a request for them to be carried.

All other animals are only permitted in the cab when travelling to the vet. If not travelling to the vet, drivers must refuse a request for them to be carried.

You can find more information about your rights when travelling with an assistance animal here: