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Restricting public access to details

The public register is a database of taxi and hire car industry participants, located on the Taxi Services Commission website.

The public register enables consumers to search the details of drivers, vehicles, operators, hire car licence holders, driving instructors and Booking Service Providers.

This public register improves industry accountability and regulatory transparency.

Information on this page

Changes to the public register

The public register was updated on 3 November 2017 to include additional information on industry participants.

Industry participant

Information already displayed

Additional information included from 3 November 2017

Drivers

Driver name, Driver Accreditation number, accreditation status and any endorsements.

No change.

Operators

Vehicle registration and area able to operate.

The name of each person or entity who holds operator accreditation and their business contact details

Business contact details will be published (business telephone number, fax number, postal address, email address) and the number of taxi licences operated by the operator

Hire car zones removed

Booking  Service Providers

The name of each person or entity who holds an accreditation as a Network Service Provider and their business contact details.

Business contact details include business telephone number, fax number, postal address, email address and the number of licences affiliated with the Network Service Provider.

All references to Network Service Providers will be replaced with Booking Service Providers. All other details will remain the same.

Licence holders

Vehicle registration and area able to operate.

The name of each person or entity who holds a hire car or a special purpose vehicle licence and their business contact details.

Business contact details include business telephone number, fax number, postal address and email address.

The Register may also display the number of Hire Cars currently operating.

No change

Driver instructor

Status and endorsements (i.e. automatic or manual)

No change

If your details on the public register are incorrect or if you wish to add, change or remove some of your details, please complete this form and submit it to the Taxi Services Commission:

Application to restrict public access

The public register has been updated to include the information listed above.

You have a right to apply to the Taxi Services Commission to restrict public access to information relating to you that is on the register. The Commission may only grant an application to restrict public access to information if there are exceptional circumstances that justify the restriction.

You also have a right to apply to the Victorian Civil and Administrative Tribunal (VCAT) for a review of the Taxi Services Commission's decision not to restrict public access to information about you that is on the register. You must apply to VCAT within 28 days of receiving notice of the Commission's decision.

Submitting an application to restrict public access

Applications to restrict public access can be made using the Restrict access to details on the public register form PDF, 157.0 KB, email, in writing or over the phone. An application to restrict public access must be supported by evidence. An application to restrict access will only apply to new information published from 30 September 2014.

Email: contact@taxi.vic.gov.au

Writing:
Public Register
Application to restrict access to information
Taxi Services Commission
GPO  Box 1716
Melbourne VIC 3001

Phone: 1800 638 802

Q&As

I have searched my details on the public register and they are wrong – how can I get this updated?

If your details on the public register are incorrect or if you wish to add, change or remove some of your details, please complete this form and submit it to the Taxi Services Commission:

My business information is the same as my personal information – what can I do?

The Taxi Services Commission may at its absolute discretion choose not to include residential addresses for licence holders if the Commission is satisfied that the licence holder has supplied a valid alternative means of written communication, such as an email address. The application form now includes a field where the applicant can identify whether a business address is also a residential address. Failure to properly maintain a valid email address could result in the Commission choosing to include a business postal address at a later date.

All existing licence holders will be given the opportunity at licence renewal to notify the Taxi Services Commission whether the business address listed is also a residential address.

If your business postal address is also your residential address and you do not provide a valid email address when you apply, you may wish to set up alternative contact details, such as a Post Office Box, a different phone number, etc. for your business. Once you have set up alternative details, please let the Taxi Services Commission know and we will update your details.

The letter I received shows an incorrect number of licences. What can I do?

If you hold and/or operate a combination of licences, you would have received more than one letter and this may account for the discrepancy. For example:

John Smith Pty Ltd is a Hire Car Licence Holder, operator, and a Booking Service Provider.

As a Hire Car Licence Holder, he owns two Hire Cars.

As an operator, he operates five Metropolitan Taxis.

As a Booking Service Provider, he provides Booking Services for his own five taxis, and five additional taxis for which he is not the operator.

John Smith Pty Ltd will receive three separate letters from the Taxi Services Commission as follows:

  • As a Hire Car Licence Holder, he will receive a letter showing two licences against his name.
  • As an operator, he will receive a letter showing five licences against his name.
  • As a Booking Service Provider, he will receive a letter showing 10 licences against his name.

If you still have further questions, please contact the Taxi Services Commission accreditation team on 1800 638 802.

What are not exceptional circumstances?

Claim of circumstances

Does the claim amount to exceptional circumstances?

Why not?

It will be a breach of my privacy

No

Legislation requires names to be placed on the public register and the legislation provides for business contact details to be included

I don't want people knowing I am a driver.

No

Personal preferences are not out of the ordinary and would not justify the restriction from the register

I don't want people knowing where I work or how to contact me at work

No

Personal preferences are not out of the ordinary and would not justify the restriction from the register

I am concerned about my personal safety

No

This, of itself, would not be unusual or out of the ordinary.

If the person has a legitimate and specific concern, and has evidence that there is a risk to the person's safety because the details would be published on the register, this could amount to exceptional circumstances

People will harass me if they know my contact details

No

In the absence of any evidence that this will occur, a belief of possible harassment would not be a circumstance that would be exceptional (as it is only theoretical)

I disagree with you putting my details on the register

No

A person's personal belief would not be an unusual circumstance that would justify restriction