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About the public register

The public register is a database of taxi and hire car industry participants, located on the Taxi Services Commission website.

The public register enables consumers to search the details of drivers, vehicles, operators, hire car licence holders (including rideshare vehicles), driving instructors and Booking Service Providers.

This improves industry accountability and regulatory transparency.

Changes from 3 November 2017

The public register was updated on 3 November 2017 to include changes to the Commercial Passenger Vehicle Industry Act 2017.

The Public Register now includes accredited rideshare drivers. Rideshare vehicles are classed as Hire Cars, and have exactly the same licence conditions – hire car licence holders are also listed.

Additional changes have been made to the Register to accommodate Booking Service Providers.

Note: The Taxi Services Commission does not publish the business or personal contact details of drivers.

Application to restrict public access

You have a right to apply to the Taxi Services Commission to restrict public access to information relating to you that is on the register. The Commission may only grant an application to restrict public access to information if there are exceptional circumstances that justify the restriction.

What can you search for?

Drivers

You can view the accreditation status of drivers and the authorisation status of driving instructors.

The accreditation status of taxi drivers can be checked using the six digit driver number displayed on the taxi driver's ID card. The public register displays the status of the driver ('current' or 'not current') and the type of endorsements he or she may have, including the type of vehicles the driver is authorised to drive.

Reasons why the status of a driver might be 'not current' include that his or her accreditation is expired, cancelled, suspended or surrendered. In these circumstances, the passenger is able to report the driver as 'unauthorised' to the Taxi Services Commission by email or phone.

Information on how to read the results for drivers and driving instructors can be viewed here.

Vehicles

You can view general operational conditions of licensed taxi and hire cars on the public register. The licence status of a taxi can also be searched by vehicle registration number (on the number plates).

Rideshare vehicles are also now considered to be Hire Cars, and will be included in this section of the Register if they are licensed to operate.

Industry

You can view operators, Booking Service Providers and hire car licence holders.

The register will also show the business contact details (including phone number, postal address, email), details of any Booking Service Provider provided and how many vehicles it is licensed to operate.

Public register information brochure PDF, 108.8 KB