Using your card

Your journey

Information on this page helps with how to plan your journey and use your Multi Purpose Taxi Program (MPTP) taxi card. It covers:

Booking a taxi

To book a taxi, use one of these taxi companies or the Yellow Pages for contact numbers.

To book a wheelchair-accessible taxi:

  • in Melbourne, call Silver Top Taxis on 8413 7202 or 13 Cabs on 13 6294
  • in regional areas, call a booking service provider and ask for a wheelchair-accessible taxi. See the Yellow Pages for contact numbers.

When the taxi arrives

  • give your MPTP card to the driver
  • advise the driver of your preferred route and if you would like to avoid toll roads
  • always ask the driver for a receipt
  • be sure to get your card back from the driver at the end of your trip.

Taxi fare estimator

The Taxi fare estimator allows you to get an estimate of what the taxi fare may be.

Please note: The Taxi Fare Estimator will provide an estimate of the full price of the taxi fare. If you are an MPTP card holder, you would deduct the subsidy from this amount.

Yearly limit exemptions

Some members are eligible for exemption from the $2,180 yearly limit. For more information see card restrictions.

MPTP emergency vouchers

If the machine in the taxi doesn't work then the driver can use an emergency paper voucher so you can still receive the subsidy for the trip. Remember to get a receipt for your trip.

Damaged cards

If your card is damaged and does not work you will need to pay the full fare. Be sure to get an electronic receipt which you can send to us for a possible reimbursement.

Using your card interstate

If you are traveling interstate you are still entitled to the same subsidy when using taxis. However you will need an interstate paper voucher instead of your taxi card.

Contact us to get the number of interstate vouchers you require. Try to contact us at least five working days before you travel interstate to ensure you receive your vouchers in time.

MPTP card holder responsibility

As a member of the MPTP, you must take responsibility for your MPTP card. You must get your card back from the driver at the end of every trip. Failure to do this is a breach of the terms and conditions of your membership.

Further information

If you would like further information about using your card, you can download a printable brochure. The brochure is available in PDF and Word (DOC) formats: