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FAQs: Multi Purpose Taxi Program

Eligibility

How long does the membership last?

Multi Purpose Taxi Program (MPTP) membership is for life.

Do I automatically receive membership if I am over 65 or retired?

No. You will need to meet the residential, medical and financial criteria.

If there is no public transport in my area, do I get the MPTP taxi card?

A lack of public transport does not make you eligible for the MPTP taxi card. The program assesses whether you are capable of catching public transport safely and independently.

Do I need to give up my driver's licence to get the MPTP taxi card?

No. You can be a member and keep your driver's licence.

Can I get a temporary MPTP taxi card?

No. The taxi card is issued for life as it is for people with severe and permanent disability.

Do I have to be in a wheelchair to get the MPTP taxi card?

No. There is a specific taxi card for people who use a wheelchair or scooter and there is a different MPTP taxi card for other members.

Member related questions

How can I change my details?

You can update your details by phone or in writing.

How can I tell you a member has passed away?

The notification of a deceased member must be in writing. Either by mail, fax, email or by completing a Change of Circumstance form. The Change of Circumstance form is available in PDF and DOC formats:

What do I do if I lose my MPTP taxi card?

You must contact us as soon as possible.

You can:

  • call us on 1800 638 802 between 8.00am – 6.00pm, Monday – Friday
  • email us.

Do I have to pay for a replacement card if my MPTP taxi card is stolen?

No. If you provide a stolen property report from the Police, your new card will be issued free of charge. Otherwise, you will have to pay for the replacement card.

Can I have someone else speak on my behalf?

Yes. You can elect an authorised representative who is able to make changes to your file on your behalf. You can elect a representative by completing a Change of Circumstances form.

How can I update my taxi card to a wheelchair/scooter card?

You will need your doctor to verify that you use a wheelchair or scooter permanently for mobility outside the home. Your doctor can fax through a letter advising us of this, or they can complete a Change of Circumstance form.

Do I have to pay a lifting fee?

MPTP members with a wheelchair or scooter are never required to pay the lifting fee. The lifting fee is covered under your MPTP membership.

The taxi meter must not be turned on while a wheelchair or scooter is being loaded or unloaded. If a driver askes you to pay a lifting fee, take their details and report this to the Taxi Services Commission.

When a passenger does not have a MPTP (Wheelchair/Scooter) Taxi Card (M31 card) the lifting fee is not paid. On these occasions drivers are permitted to turn the meter on while loading/unloading passengers. This includes when carrying WAT passengers from interstate.

When can I contact you to make changes to my membership?

You can: