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Hire car passengers

Sections of the Commercial Passenger Vehicle Industry Act 2017 relating to commercial passenger vehicle licences are now law. Information about the changes is available on the Industry reforms page.

The below information may be out of date as this page is currently under review.

Hire cars provide an alternative to taxis for point-to-point travel, where passengers are able to plan a trip in advance. Hire cars offer a pre-booked only (PBO) service and can't be hailed on the street or caught at a taxi rank.

Formerly, hire car licences were restricted to high-end luxury vehicles, like stretched limousines. However, recent reforms mean that other vehicles can now be used as hire cars, provided they meet strict safety requirements.

Hire cars can be identified by their unique number plates, starting with VHA, VHB or VHC. Contact details for booking a variety of accredited hire car services can be found online or in the phone directory.