Premium service taxis

What is a premium service taxi?

A premium service taxi is a taxi of a higher quality than the average taxi in terms of presentation and comfort (generally more luxurious long wheelbase type vehicles).

Who sets the requirements for a premium service taxi?

If they wish to provide a premium taxi service, Booking Service Providers (BSPs) are responsible for developing their own premium service taxi requirements.

Applications by operators to provide a premium service must be endorsed by the BSP as satisfying its premium service requirements.

What happens once requirements are met?

Where the vehicle and the driver/s meet the affiliated BSP requirements to provide a premium service, the driver is then authorised to apply a premium service surcharge of $11.00 (including GST) in addition to the total metered fare.

The Essential Services Commission (ESC) Taxi Fare Determination of June 2016 refers to an $11 premium service charge that can be applied by drivers subject to the following:

  • If a taxi is nominated as participating in a 'premium service' scheme provided by a BSP, and displays badging or signage indicating its participation in such a scheme, the driver of that taxi may change a 'premium service' charge if the following condition is met:    
    • the hirer has booked the taxi through a BSP that provides a 'premium service', and has specifically requested the hire of a vehicle that participates in that scheme. The driver referred to above may charge the hirer a 'premium service' charge of up to $11.00.

The premium service charge must not be added to, or otherwise included in any fare calculation for the purposes of subsidised taxi fares under the Multi Purpose Taxi Program.

The premium service charge is not calculated on the taximeter – instead drivers are authorised to ask the customer for this amount as an off-meter charge.

It is an offence under the current regulations to charge any amount in addition to the metered fare for the provision of a premium service taxi if the above requirements of the 'premium service' are not met.