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Taxi licence holders and operators

Sections of the Commercial Passenger Vehicle Industry Act 2017 relating to commercial passenger vehicle licences are now law. Information about the changes is available on the Industry reforms page.

The below information may be out of date as this page is currently under review.

Only vehicles licensed as taxis can legally provide taxi services in Victoria. There are a number of different taxi licences and ways they can be operated. This page provides information about:

If you're thinking about joining Victoria's taxi industry, there are many things to consider before you begin. See information for new taxi operators.

A number of useful links for owners and operators can be found at the bottom of this page.

Holding a licence – Licence holders

Taxi licences can be purchased from the Taxi Services Commission (TSC) for an annual fee.

Licence holders must have operator accreditation.

New taxi licences cannot be assigned and must be operated by the licence holder. The licence however can be transferred (sold) to someone else should you no longer wish to operate that licence. The TSC will not refund licence fees.

These new licences are available for both conventional and wheelchair accessible taxis.

Vehicles proposed to operate as taxis must meet:

  • Australian Design Rules, and
  • Victorian Roadworthiness Requirements

Taxis operating in Victoria must be inspected by a licensed taxi tester every 12 months.

How to apply

The new Commercial Passenger Vehicle Industry Bill 2017 will make it possible for an accredited taxi driver to purchase a new low cost annual taxi licence, without having to apply separately for operator accreditation. Accredited taxi drivers who purchase an annual taxi licence from this time will automatically become an accredited taxi operator.

Changes to operator accreditation will take effect once the Commercial Passenger Vehicle Industry Bill 2017 becomes law.

To apply for a new taxi licence you must complete an Application for a taxi licence form PDF, 185.3 KB. Complete the form and submit it along with all relevant information, the licence fee and application fee at the TSC Customer Service Centre or send it in by mail as per the details listed on the application form.

Licences purchased before 30 June 2014

Taxi licences granted before 30 June 2014 that are transferrable can now only be obtained by a transfer (sale) of the licence. Not all taxi licences granted before 30 June 2014 can be transferred.

Some taxi licences granted before 30 June 2014 may be assigned (leased). This allows the licence holder to assign the rights to operate the vehicle to an operator. Some taxi licences granted before 30 June 2014 are subject to a condition that they cannot be assigned.

Further information about transferring a taxi licence or taxi assignments is available on the Licence transfer and assignment page.

The new taxi licences are available for specific services including conventional taxis, high occupancy taxis and Wheelchair Accessible Taxis.

Operating a licence - Operators

To operate a taxi in Victoria a person or organisation must be an accredited operator. Operators must operate their taxi services subject to the conditions of their accreditation and a number of obligations.

These obligations, outlined on our Your taxi and your obligations page, aim to ensure that:

  • vehicles are safe and well maintained
  • drivers are engaged under acceptable conditions
  • customers have the information they require to make informed decisions about the taxi services they choose to use.

Operators should also note that they can now choose to provide their own booking services, or affiliate with an established Booking Service Provider.

To understand your options regarding booking services, refer to Booking services and your taxi.

How to apply

To be eligible to operate a taxi in Victoria, you must become an accredited operator first by completing the:

The application process to become an operator is now even simpler with applicants only required to provide 100 Point ID for all relevant persons and a completed TSC Informed consent form PDF, 82.5 KB for each natural person.

Complete the form and submit it along with all required documentation at the TSC Customer Service Centre or send it in by mail as per the address details in the application form.

Applicants wanting to apply for operator accreditation as a legal partnership also need to complete a statutory declaration:

Vehicle substitution

From 1 January 2016, a vehicle substitution fee MUST be accompanied when lodging your vehicle substitution form PDF, 71.1 KB.

When emailing please attach a TSC payment authorisation form and send to licensing.applications@taxi.vic.gov.au

The Authority to Register will not be processed until payment has been received.

For further enquiries please contact the Licensing Team on 1800 638 802.

Customer Charter

With increasing competition in the taxi industry, those who focus on the customer experience may have a competitive edge.  The TSC, in conjunction with the industry and various community stakeholders (including disability groups), has subsequently developed a new Customer Charter as a model for the taxi industry.

The Charter focusses on the key elements of safety, service, accessibility and feedback/complaints.  Although not currently mandatory across the industry, taxi operators or those providing taxi booking services (booking service providers), in particular are encouraged to implement this – on their website, on booking applications, for display in taxis or in driver education exercises.

For more information view the Customer Charter page and accompanying guide to the 'new' Taxi Industry Customer Charter.

Links for owners

Links for operators

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