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Compliance Services

Compliance Services undertakes regular activities which focus its resources on areas of non-compliance deemed to be of the highest risk to service and safety within the taxi services industry.

Information on this page

Industry Compliance Officers

Industry Compliance Officers (ICOs) conduct a range of covert and overt activities including:

  • Targeted vehicle safety and driver compliance checks;
  • Posing as paying customers in taxis and illegal touting operations;
  • Illegal taxi/hire car operations on those operating outside of licence conditions and;
  • Fleet quality and industry benchmarking operations.

The team conducts a large number of operations in collaboration with other state and federal agencies including:

  • Victoria Police
  • Australian Federal Police
  • Sheriff's Department
  • Department of Immigration
  • VicRoads
  • Australian Communications and Media Authority (ACMA)
  • Guide Dogs Victoria
  • Disabled Persons Transport Advisory Committee (DPTAC).

The operations can include visa and immigration matters, traffic and parking violations, criminal offences and vehicle and driver compliance.

Recent examples of joint operations include:

  • ACMA  – investigating illegal GPS jammers
  • Sheriff's Department – targeting drivers and operators with high volumes of outstanding fines and warrants
  • DPTAC – ensuring correct carriage of passengers, correct tariff and payment.

Common infringements and rectification notices issued by ICOs include:

Infringements

  • Failing to present taxi for inspection
  • Operating unsafe vehicle
  • Installing unapproved equipment
  • Operating a taxi without a working security camera
  • No photo ID displayed
  • Unauthorised Operating
  • Interfering with approved equipment
  • Operating a taxi whilst not all matters have been rectified.

Rectification

  • Lights
  • Tyres
  • Panel damage
  • Overdue  (Licensed Taxi Tester) vehicle inspection
  • Electronic Vehicle Safety  Systems
  • Camera Head (condensation)
  • Boot struts
  • Emergency boot release
  • Windscreen wipers/washers.

See Infringements for more information.

Quality Assurance Centre

The primary function of the Quality Assurance Centre (QAC) is to inspect taxis and commercial passenger vehicles to ensure they comply with taxi and passenger vehicle regulations and legislation. Validation inspections are also conducted to ensure matters subject to a compliance action (Rectification Notice) on a taxi or commercial passenger vehicle has been addressed.

About the QAC

  • The QAC is open Monday to Friday from 8:30am to 4:00pm (closed Public Holidays).
  • All persons visiting the site must report to the reception counter prior to driving into the inspection area.
  • For safety reasons, all drivers and visitors must adhere to instructions given to them by QAC staff.
  • The QAC does not provide or undertake vehicle repair or maintenance services.
  • The QAC is located at 10 Mareno Road, Tullamarine.
  • If you need to contact the QAC, phone 9338 0093 or fax 9338 2193.
  • All inquiries (other than vehicle inspections) should be directed to the TSC on telephone 1800 638 802.

Complaints

The TSC can investigate complaints from the general public or industry participants about taxis, hire cars and driving instructors.

Read more about complaints on the customer feedback and complaints handling page.

Industry intelligence

Members of the public and industry are encouraged to provide intelligence to the TSC via the TSC website Customer Feedback Portal relating to vehicle safety or other regulatory and non-compliance activities.

More information

If you would like more information on Compliance Services, contact us.

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