Home > Drivers > Taxi drivers > Driver rights and responsibilities > Carrying assistance animals

Carrying assistance animals

This image is an example of assistance animal - Biko the dog

The above image is an example of an assistance animal.

The above image is an example of an assistance animal. A taxi driver must accept an assistance animal for carriage in a taxi with a passenger.

Under Commonwealth legislation Disability Discrimination Act 1992 drivers should not discriminate against a person with a disability because they are accompanied by an animal trained to assist them to alleviate the effect of a disability.

Drivers must transport an assistance animal (in the passenger area of the taxi):

  1. accompanying a person with a disability that is trained to help the person to alleviate the effect of the disability, and
  2. which meets the behaviour and hygiene standards appropriate for a public place.

You can find more information on how to help passengers with an assistance animal here:

Assistance animals are highly trained to ensure appropriate and exceptional behaviour and health standards, so they can be safely admitted where other animals are not otherwise permitted.

Refusing to carry an assistance animal is an offence under the current regulations and may result in penalties against a driver who is found to be in breach of these regulations. For further questions about assistance animals, please contact the TSC.