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WAT theoretical and practical assessments

The TSC is transitioning to a new process for booking and assessing wheelchair accessible taxi driver training that will take effect from 2 July 2018. Further information on the new process will be available soon. Until then, drivers wishing to obtain their W-endorsement should follow the current process as outlined below.

Guidelines for applicants

To drive a Wheelchair Accessible Taxi (WAT) in Victoria, drivers need to have WAT endorsement on their driver accreditation.

To obtain WAT endorsement, all operators must complete the WAT theoretical Knowledge module and then the WAT practical assessment.

The TSC WAT endorsement modules are broadly based on Provide wheelchair accessible taxi services to passengers with disabilities – TLIC2040A unit of competency, from Certificate II in Driving Operations – TL121210.

The Knowledge handbook is available to support aspiring drivers, current hire car drivers and those wishing to prepare to sit the WAT assessment. The Knowledge handbook may be updated occasionally. To stay up-to-date with any important changes, subscribe to the Taxi eNews.


About the theoretical assessment

It is the applicant's responsibility to undertake sufficient study and ensure they are adequately prepared for the assessment.

Before you register to book online you must have a:

  • Full and current driver's licence
  • Current Visa/Master credit or debit card for payment

Note: Users of the Driver Knowledge Testing Service can move their own bookings up to 48 hours prior to the date of the booking. Find out how to use this function here.

About the practical assessment

The Knowledge WAT practical assessment is for anyone wanting to drive a Wheelchair Accessible Taxi and demonstrate their competency in:

  • meeting the needs of a passenger with a disability; and
  • operating any vehicle specific systems (such as wheelchair tie down, restraint systems, ramps and hoist operation).

The vehicles used in this assessment are a:

  • Hoist Vehicle: Toyota Hiace Commuter Bus.
  • Ramp Vehicle: Ford Falcon Station Wagon (Flashcab).

The criteria used during the assessment is similar to the Programmed Observation Licence Assessment (POLA) used by VicRoads. This standard was developed to achieve a consistent and objective evaluation of an applicant being assessed.

The content of the Knowledge WAT Practical Assessment is based on the unit of competency TLIC2040A – Provide Wheelchair Accessible Taxi Services to People with Disabilities which is a part of the Certificate II in Driving Operations TLI21210.

The assessment officer will record results for each task as:

  • P (pass) – If the applicant meets the performance criteria for the task,


  • NYC (Not Yet Competent) – If the applicant does not meet any part of the performance criteria for the task.

An applicant will receive an immediate failure if they perform a task unsafely or illegally. An example of a critical error is not restraining a wheelchair correctly in the vehicle.

There are nine assessment tasks that must be completed in order to pass the assessment:

Task Number

Assessment Task


Carry out a pre-operational check of the vehicle.


Load a wheelchair in the vehicle with a passenger using a hoist.


Load a second wheelchair in the vehicle without a passenger using a hoist.


Undertake a directed drive of approximately 30 minutes.


Unload the wheelchair without a passenger using a hoist.


Unload the second wheelchair with a passenger using a hoist.


Load a wheelchair in the vehicle using a ramp.


Unload a wheelchair in the vehicle using a ramp.


Scenario based disability assessor questions.

Assessment results

When you've finished your test, you will be given an overall assessment result – pass or not yet competent.

You will also receive a percentage score upon completion showing the percentage of the questions that you got right. The pass mark for each module is 85%. Detailed feedback on how you have scored in each section of the tests, linked to handbook chapters, will be provided.

This information will assist you in working out how much more study is required, if any.

How to Apply

Metropolitan, Urban and large regional zones

In the Metropolitan and Urban zones, the WAT practical assessment can be completed at an approved location in metropolitan Melbourne.

  • WAT theoretical Knowledge module Book online here, and
  • WAT practical assessment. Metropolitan zoned operators may book by contacting Silvertop.

Testing locations

The WAT theoretical assessment is administered by Genix. Please note that tests cannot be booked or paid for at venues – these services are available online. You should also be aware that Genix does not provide driver training.




Session times


Genix Ventures

Level 1, 18 Kavanagh Street, Southbank VIC 3006

Friday (fortnightly) 11:00 am & 12:30 pm

Regional and Country zone

Regional and country zoned drivers may use a TSC approved assessor.

You may obtain details of TSC approved assessors in your area by contacting the Taxi Services Commission on 1800 638 802.

Extra information

The Knowledge WAT Practical Assessment will take up to 90 minutes to complete. The cost of completing the assessment is $190. The pass mark for the Knowledge WAT practical assessment is 85% of the total score.

If a person is deemed to have received a Not Yet Competent result (this occurs after two attempts), they can only re-sit the assessment three months from the date of their first recorded assessment attempt. Applicants can elect when to re sit the assessment at any time but no sooner than a week if they received a Not Yet Competent result – (providing that Wodonga TAFE has capacity to assess the applicant and they have not been excluded due to previous failures).

Applicants may clarify a question, but assessors will not provide assistance to applicants with answers. Assessors will not provide any feedback to applicants except Pass / Not Yet Competent.

An applicant cannot depart from an assessment without completing it and then return to the same assessment.

Use of electronic devices during an assessment is not permitted. Mobile telephones or any other communication equipment must be turned off during the assessment.

Any electronic or other device that may provide assistance to the applicant is prohibited. Use of such equipment during an assessment will result in the assessment being terminated.

The offer of gifts or favours to an assessment officer will result in the assessment being terminated. If an applicant is caught behaving in a fraudulent manner, their assessment will be ceased immediately and the applicant will be banned from attempting any further assessments for a two year period.

If you disagree with the assessment you can obtain a copy of the Wodonga TAFE grievance and appeals policy and procedures from the testing centre reception.

For more information on becoming an accredited taxi driver see Taxi drivers.

Other courses

To ensure that applicants are competent and have the ability to provide a quality service, we may require applicants to undertake additional courses of training.

The requirement to complete additional training will depend on individual circumstances.

These courses include:

We will advise applicants which of the above courses, if any, they will be required to undertake.