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Disputing your Police Check results

What if the information recorded on my National Police History Check (NPHC) is incorrect?

If you believe the information recorded on your NPHC is incorrect (for example, the information does not relate to you or the information does relate to you but it is incorrect), you may dispute all or part of the information recorded on your NPHC. To do this, you must contact the Taxi Services Commission (TSC) within 28 days of receiving your NPHC and advise that you would like a dispute to be lodged on your behalf.

You will be asked to provide as much information as possible including details of the information you are disputing. The TSC will advise the Australian Criminal Intelligence Commission (ACIC) of your dispute. ACIC will then arrange for the relevant police agency to investigate your dispute.

ACIC will notify the TSC of the outcome of the investigation once the investigation is completed. The TSC will then notify you in writing of the outcome.

You should not lodge a dispute if you disagree with the Court's finding of guilt or the sentence imposed.  Neither the TSC or ACIC have the ability to review these matters.

What if I disagree with the outcome of the initial investigation regarding my NPHC?

If you have disputed the information on your NPHC and you still disagree with the outcome and the information on your NPHC, you will need to notify the TSC (in writing). The TSC will notify ACIC of your response. ACIC will then arrange for the relevant police agency to conduct a further investigation regarding your NPHC.

ACIC will notify the TSC of the outcome of the investigation once the investigation is completed. The TSC will then notify you in writing of the outcome.

What is ACIC?

The Australian Criminal Intelligence Commission (ACIC) is a government agency responsible for criminal history record checking in Australia. The TSC has contractual arrangements with ACIC which enable the TSC, with the proper consent, to submit a request for a NPHC for an individual who is seeking accreditation or a licence under the Transport (Compliance and Miscellaneous) Act 1983 and related Regulations or a driving instructor authority under the Road Safety Act 1986 and related Regulations.