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Accredited driver rights and responsibilities

This page details the rights and responsibilities of Victorian commercial passenger vehicle drivers.

Information on this page

Driver responsibilities

The requirements for commercial passenger vehicle drivers are contained in the Commercial Passenger Vehicle Industry Act 2017 (Act) and the Commercial Passenger Vehicle Industry Regulations 2018 (Regulations) and conditions placed on driver accreditation.

Commercial passenger vehicle driver responsibilities fact sheet PDF, 641.1 KB

Safety

Drivers providing commercial passenger vehicle services must take reasonable care of the health and safety of themselves and others, including passengers or members of the public, that may be affected by their actions.

Drivers must cooperate with a Booking Service Provider with respect to any action that is taken to comply with requirements under the Act or regulations. This may include, but is not limited to, instruction, training or supervision and the implementation of systems or processes that relate to driver fatigue, drug and alcohol testing, driver behaviour, competency or medical fitness.

Under the usual conditions placed on driver accreditation, drivers must notify us of changes in medical conditions that may affect their fitness to drive a commercial passenger vehicle, and comply with any related conditions or restrictions.

The usual conditions placed on driver accreditation also cover requirements for operating a wheelchair accessible vehicle.

Multi Purpose Taxi Program

Drivers that provide unbooked services must provide services for the Multi-Purpose Taxi Program (MPTP).

The MPTP assists with the travel needs of people with severe and permanent disabilities, by offering subsidised taxi fares to members. Commercial passenger vehicle drivers are required to ensure that correct charging of fares, tariffs and charges are applied to all MPTP transactions under their driver accreditation conditions ,which explain how different drivers have different conditions (e.g. a Wheelchair Accessible Vehicle driver).

Commercial Passenger Vehicles Victoria’s correct charging of fares brochure specifies the correct fares under the MPTP:

Vehicle and driver identification

The regulations set out responsibilities for drivers in relation to:

  • not using a commercial passenger vehicle unless it meets the vehicle identification requirements (from 1 September 2018)
  • ensuring driver identification is always clearly visible.

Providing unbooked services

A driver can only use a vehicle to provide an unbooked service if it:

  • is fitted with a functioning fare calculation device
  • is fitted with a security camera type approved by the regulator, unless it is operated in the country or regional zones
  • has fare information displayed on a notice fixed to the outside of the vehicle so that it’s clearly visible from the left side, and another inside the vehicle that can be read clearly by passengers in all seating positions.
  • is fitted with taxi licence plates
  • fitted with tactile signage.

Consumer protections and fares

The CPVI Act sets out the requirements for regulated maximum fares and hiring rates. These apply to unbooked services that start in the Melbourne Metropolitan zone or the Urban and Large Regional zone. Penalties apply for drivers that charge in excess of the maximum fare or hiring rate.

Fares for all booked services and all commercial passenger vehicle services provided outside the zones specified are not regulated

For further information see fares.

The regulations set out responsibilities for drivers in relation to:

  • positioning of fare information for unbooked services
  • where requested, providing a fare estimate or fixed fare
  • when requested, providing a receipt to passengers
  • use of fare calculation devices.

Operational requirements

The regulations set out the responsibilities for drivers in relation to:

  • smoking being prohibited in all commercial passenger vehicles used to provide commercial passenger vehicle services, including e-cigarettes or vapourisers
  • accepting assistance animals
  • providing reasonable assistance for persons getting into and out of a vehicle.

Records and reporting

The regulations set out responsibilities for drivers in relation to notifying us of certain incidents (from 1 March 2019).

Where a driver is not an employee of the vehicle owner, they are considered the provider of an unbooked commercial passenger vehicle service, and the regulations set out the following responsibilities:

  • investigating and keeping certain records on complaints
  • keeping certain records on services provided, including information on fares.

Accreditation requirements

The Act sets out a number of offences relating to accreditation and registration of other industry participants. A driver must:

  • not provide commercial passenger vehicle services with a vehicle that is not registered as one
  • not take bookings from an unregistered Booking Service Provider
  • sign their certificate of accreditation on receipt
  • keep your certificate of accreditation in good condition and make sure it’s legible. If it’s difficult to read, then please contact us to order a new copy.
  • carry their certificate of accreditation when driving
  • produce their certificate of accreditation when asked
  • notify us if they change their address and return their certificate of accreditation to us
  • notify other relevant industry participants (e.g. their Booking Service Provider or the vehicle owner) of suspension or cancellation of their driver accreditation
  • not retain a certificate if their accreditation is suspended or cancelled.

Levy

The Act sets out the requirements for drivers and other service providers to pay the $1 trip levy. The State Revenue Office (SRO) is responsible for the collection of the levy.

For more information, CPVI Regulations 2018, CPVI Act 2017, driver conditions, and safety duties.