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Updated
Audience Type
Application for Non-taxi Vehicle Licence (PDF 1.0 MB) 13/12/2016
  • All licence owners and operators; Hire car licence holders; Special purpose vehicles; Restricted hire cars
Forms
Stakeholder survey results 2015 (PDF 884.9 KB) 04/09/2015
  • All passengers
  • All drivers
  • All licence owners and operators
Other
Guide to Protected Disclosures (DOC 59.0 KB) 07/04/2014
  • All passengers
  • All drivers
  • All licence owners and operators
All
Taxi Services Commission Annual Report 2015-16 (DOC 8.5 MB) 03/11/2016
  • All passengers
  • All drivers
  • All licence owners and operators
All
Stakeholder survey results 2015 (DOC 203.5 KB) 19/08/2014
  • All passengers
  • All drivers
  • All licence owners and operators
Other
Zones brochure (PDF 651.1 KB) 13/06/2014
  • All drivers
  • All licence owners and operators; Hire car licence holders
All
TSC Organisational chart (DOCX 65.7 KB) 10/08/2016
  • All passengers
  • All drivers
  • All licence owners and operators
All
Privacy policy (PDF 67.4 KB) 27/03/2015
  • All passengers
  • All drivers
  • All licence owners and operators
Forms
Public register brochure (PDF 108.8 KB) 17/04/2015
  • All passengers
  • All drivers
  • All licence owners and operators
All
Guide to Protected Disclosures (PDF 83.6 KB) 07/04/2014
  • All passengers
  • All drivers
  • All licence owners and operators
All
Taxi Services Commission annual report 2013-2014.PDF (PDF 4.6 MB) 18/09/2014
  • All passengers
  • All drivers
  • All licence owners and operators
All
Privacy policy (DOC 846.5 KB) 26/03/2015
  • All passengers
  • All drivers
  • All licence owners and operators
Forms
Getting around in Victorias taxis and hire cars (DOC 45.0 KB) 04/03/2016
  • All passengers; MPTP; Taxi passengers; Hire car passengers
All
Taxi Services Commission Annual Report 2015-16.pdf (PDF 2.0 MB) 03/11/2016
  • All passengers
  • All drivers
  • All licence owners and operators
All
Taxi Services Commission Annual Report 2013-2014 (DOC 1.2 MB) 08/10/2014
  • All passengers
  • All drivers
  • All licence owners and operators
All
Request for personal/health information held by TSC (DOCX 102.0 KB) 08/02/2017
  • All passengers
  • All drivers
  • All licence owners and operators
Forms
Statement of Expectations for the Taxi Services Commission (PDF 780.6 KB) 10/08/2015
  • All passengers
  • All drivers
  • All licence owners and operators
Other
TSC Performance Complaint Handling Policy and Procedure (DOC 3.8 MB) 06/08/2015
  • All passengers
  • All drivers
  • All licence owners and operators
All
Getting around in Victorian taxis and hire cars (PDF 292.9 KB) 04/03/2016
  • All passengers; MPTP; Taxi passengers; Hire car passengers
All
TSC Digital Strategy - Consultation paper (DOC 1.8 MB) 26/02/2015
  • All passengers
  • All drivers
  • All licence owners and operators
All
Request for personal/health information held by TSC (PDF 60.7 KB) 22/02/2017
  • All passengers
  • All drivers
  • All licence owners and operators
Forms
Application for accreditation as a taxi-cab operator (PDF 159.5 KB) 08/09/2016
  • All licence owners and operators; Taxi owners and operators; Industry accreditation
All
TSC payment authorisation form (PDF 58.3 KB) 04/02/2016
  • MPTP
  • All drivers
  • All licence owners and operators
Forms
TSC payment authorisation form.doc (DOC 54.5 KB) 04/02/2016
  • MPTP
  • All drivers
  • All licence owners and operators
Forms
Taxi Services Commission Annual Report 2014-15 (DOC 12.8 MB) 20/01/2016
  • All passengers
  • All drivers
  • All licence owners and operators
All
Application for a taxi licence (PDF 185.3 KB) 02/07/2015
  • Commercial passenger vehicle drivers
  • All licence owners and operators
Forms
Application to Replace Lost, Stolen, Damaged Plates (PDF 53.4 KB) 24/11/2015
  • Hire car licence holders; Special purpose vehicles; Restricted hire cars
Forms
Taxi industry customer charter short form (PDF 34.8 KB) 01/02/2016
  • Taxi passengers
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Taxi industry customer charter short form - accessible (DOC 47.5 KB) 01/02/2016
  • Taxi passengers
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
A guide to the new taxi industry customer charter (DOC 67.5 KB) 01/02/2016
  • Taxi passengers
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Taxi industry customer charter form (PDF 34.9 KB) 01/02/2016
  • Taxi passengers
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Taxi industry customer charter form - accessible (DOC 50.5 KB) 01/02/2016
  • Taxi passengers
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Taxi Driver Agreements Implied Conditions - Regulatory Impact Statement (RIS) (DOC 2.7 MB) 15/05/2014
  • All drivers
  • All licence owners and operators
All
Taxi Driver Agreements Implied Conditions - Regulatory Impact Statement (RIS) (PDF 1.4 MB) 15/05/2014
  • All drivers
  • All licence owners and operators
All
Information sheet - mobility aids in wheelchair accessible taxis (DOC 427.5 KB) 21/11/2013
  • MPTP
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
Other
Application for Internal Review (DOC 68.0 KB) 08/02/2016
  • All drivers
  • All licence owners and operators
Forms
Supplementary Accreditation (further accreditation as a taxi-cab operator or taxi-cab network service provider) (PDF 179.4 KB) 07/09/2015
  • All licence owners and operators; Industry accreditation
Forms
Vision Acuity Assessment Form (PDF 90.1 KB) 29/03/2016
  • All drivers
  • All licence owners and operators
All
Driver Health Questionnaire (PDF 73.9 KB) 11/05/2015
  • All drivers
  • All licence owners and operators
Forms
Request for EFTPOS login records (PDF 49.0 KB) 16/07/2015
  • Commercial passenger vehicle drivers
  • All licence owners and operators
Forms
Dispute resolution guidelines (DOC 848.0 KB) 14/10/2014
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Victorian taxi fares (DOC 78.0 KB) 18/01/2017
  • MPTP; Taxi passengers
All
Information sheet - mobility aids in wheelchair accessible taxis (PDF 97.5 KB) 20/11/2013
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
Other
Application for an authority to transfer a special purpose vehicle licence (PDF 175.2 KB) 03/06/2015
  • Hire car licence holders; Special purpose vehicles
Forms
Victorian Taxi-cab security camera specifications and approval process (PDF 195.3 KB) 03/02/2017
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Driver accreditation conditions (PDF 60.1 KB) 18/12/2015
  • All drivers; Commercial passenger vehicle drivers
All
Application to add, change or remove information from the public register (PDF 152.9 KB) 07/08/2014
  • All drivers
  • Taxi owners and permit holders; Industry accreditation
Forms
Correct Charging of fares - MPTP Taxi Card (PDF 110.5 KB) 20/08/2015
  • MPTP
  • Commercial passenger vehicle drivers
All
Victorian taxi fares (PDF 257.0 KB) 18/01/2017
  • MPTP; Taxi passengers
All
Application for Internal Review (PDF 153.2 KB) 08/02/2016
  • All drivers
  • Industry accreditation
Forms
Licence conditions for restricted hire motorcycle licences (PDF 78.4 KB) 05/09/2013
  • Commercial passenger vehicle drivers
  • Restricted hire cars
All
What you need to know about changes to Victoria’s taxis (DOC 67.5 KB) 28/10/2014
  • MPTP; Taxi passengers
All
Uniform hire car conditions (DOC 112.5 KB) 08/08/2014
  • All passengers
  • Hire car licence holders
All
Application for a permit - accreditation as a taxi-cab operator (PDF 228.1 KB) 23/06/2014
  • All drivers
  • Taxi owners and permit holders; Industry accreditation
Forms
Correct Charging of fares - MPTP Taxi Card (DOC 70.5 KB) 20/08/2015
  • MPTP
  • Commercial passenger vehicle drivers
All
Victorian Taxi-cab security camera specifications and approval process (DOCX 3.7 MB) 03/02/2017
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Driver agreement template.pdf (PDF 94.0 KB) 03/08/2016
  • All drivers
  • Taxi owners and operators
All
Implied conditions (DOC 79.0 KB) 27/06/2014
  • All drivers
  • Taxi owners and operators
All
Application to restrict access to details on the public register (PDF 157.0 KB) 07/08/2014
  • All drivers
  • Taxi owners and operators
Forms
Dispute resolution form (DOC 78.5 KB) 08/07/2014
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Implied Conditions (PDF 66.6 KB) 27/06/2014
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Driver agreement template (DOC 137.0 KB) 03/08/2016
  • All drivers
  • Taxi owners and operators
All
Taxi operators - Information on driver agreement and dispute resolution brochure (PDF 113.6 KB) 02/07/2014
  • All drivers
  • Taxi owners and operators
All
Dispute resolution guidelines (PDF 90.7 KB) 14/10/2014
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
What you need to know about changes to Victoria’s taxis (PDF 107.0 KB) 28/10/2014
  • MPTP; Taxi passengers
All
TSC Monitoring, Compliance and Enforcement Policy 2015 (PDF 646.9 KB) 01/07/2015
  • All licence owners and operators
All
Dispute-resolution-interactive.pdf (PDF 228.7 KB) 25/06/2014
  • All drivers
  • Taxi owners and operators
All
Restricted hire vehicle licence conditions - +25 years (PDF 94.3 KB) 24/09/2013
  • Hire car licence holders; Restricted hire cars
All
Partnership Statutory Declaration (DOC 52.0 KB) 17/11/2014
  • All licence owners and operators
All
Application for Permanent Vehicle Substitution (PDF 71.1 KB) 19/04/2016
  • All licence owners and operators
Forms
Partnership Statutory Declaration (PDF 82.5 KB) 17/11/2014
  • All licence owners and operators
All
Restricted hire vehicle licence conditions - tour licences (PDF 100.3 KB) 24/09/2013
  • Hire car licence holders; Restricted hire cars
All
Feedback form (DOC 72.5 KB) 27/06/2014
  • All passengers
Forms
Knowledge Handbook - General Understanding For Drivers (PDF 6.1 MB) 09/02/2015
  • All drivers
All
Customer Feedback and Complaints Handling (DOC 728.0 KB) 14/04/2016
  • All passengers
Other
Multi Purpose Taxi Program - Membership application form (PDF 170.5 KB) 26/05/2015
  • MPTP
Forms
Customer Feedback and Complaints Handling (PDF 229.1 KB) 14/04/2016
  • All passengers
Other
Multi-Purpose Taxi Program (MPTP) Change of circumstances (DOC 76.5 KB) 01/03/2016
  • MPTP
Forms
Taxi drivers - Information on driver agreement and dispute resolution brochure (PDF 122.8 KB) 14/08/2014
  • Taxi passengers
All
How to apply for a Multi Purpose Taxi Program (MPTP) card (DOC 59.5 KB) 16/02/2016
  • MPTP
Other
Multi Purpose Taxi Program - Membership application form (DOC 88.0 KB) 26/05/2015
  • MPTP
Forms
Multi Purpose Taxi Program MPTP Change of circumstances (PDF 131.1 KB) 26/11/2015
  • MPTP
All
How to apply for a Multi Purpose Taxi Program (MPTP) card (PDF 175.1 KB) 16/02/2016
  • MPTP
Other
The Knowledge brochure (PDF 341.1 KB) 04/05/2015
  • All drivers
All
Fatigue management guidelines - accessible version (DOCX 154.7 KB) 05/07/2016
  • All drivers
All
Your guide to using the Multi Purpose Taxi Program MPTP Taxi Card (DOC 70.5 KB) 20/01/2017
  • MPTP
Other
Driver accreditation conditions (DOC 72.0 KB) 30/06/2013
  • Commercial passenger vehicle drivers
Other
Mutual Recognition (equivalent occupation registration notice) (PDF 205.3 KB) 28/07/2015
  • All drivers
Forms
Knowledge Handbook - Knowing Your Way Around Melbourne (PDF 7.6 MB) 05/03/2015
  • All drivers
All
Knowledge Handbook - Driver Behaviour (PDF 7.1 MB) 04/03/2015
  • All drivers
All
Your guide to using the Multi Purpose Taxi Program MPTP Taxi Card (PDF 109.9 KB) 20/01/2017
  • MPTP
Other
WAT Practical Assessment (PDF 143.2 KB) 29/07/2014
  • Commercial passenger vehicle drivers
All
Guidance Note - Additional terms in driver agreements (DOC 78.5 KB) 03/09/2014
  • Commercial passenger vehicle drivers
All
Knowledge Handbook - Introduction (PDF 1.1 MB) 01/08/2016
  • All drivers
All
Multi Purpose Taxi Program MPTP membership application form (DOC 88.0 KB) 24/11/2015
  • MPTP
All
Classification of vehicles as hire cars (PDF 237.2 KB) 29/07/2016
  • Hire car licence holders
All
Knowledge Handbook - General Understanding for Drivers (DOC 241.5 KB) 17/02/2015
  • Commercial passenger vehicle drivers
All
Knowledge Handbook - Driving a Hire Car (PDF 4.2 MB) 09/02/2015
  • All drivers
All
Feedback form (PDF 153.5 KB) 21/12/2015
  • All passengers
Forms
Knowledge Handbook - Introduction (DOCX 4.4 MB) 01/08/2016
  • Commercial passenger vehicle drivers
All
Knowledge Handbook - Knowing your way around Melbourne (DOC 2.6 MB) 08/07/2015
  • Commercial passenger vehicle drivers
All
Informed Consent Form (PDF 82.5 KB) 27/07/2016
  • All drivers
Forms
Fatigue management guidelines (PDF 308.3 KB) 05/07/2016
  • All drivers
All
Metropolitan Taxi Licence Transfer Prices (PDF 91.9 KB) 20/02/2017
  • Taxi owners and operators
Other
Knowledge Handbook - Driving a Hire Car (DOC 136.0 KB) 17/02/2015
  • Commercial passenger vehicle drivers
All
Knowledge Handbook - Wheelchair Accessible Taxi (WAT) (DOCX 16.8 MB) 01/08/2016
  • Commercial passenger vehicle drivers
All
Knowledge Handbook - Driver Behaviour (DOC 177.5 KB) 17/02/2015
  • Commercial passenger vehicle drivers
All
NPCS proof of identity (special provisions) for Aboriginal and Torres Strait Islander people (PDF 118.8 KB) 25/06/2015
  • All drivers
Forms
Application for transfer of a commercial passenger vehicle licence - country hire car licence (PDF 358.7 KB) 03/06/2015
  • Hire car licence holders
Forms
Did your driving instructor pass the test? (PDF 43.8 KB) 31/07/2013
  • Driving instructors
Other
Driving Instructor Authority Conditions (PDF 53.3 KB) 30/06/2013
  • Driving instructors
Other
Did your driving instructor pass the test? - accessible version (DOC 69.0 KB) 31/07/2013
  • Driving instructors
Other
Application for transfer of a commercial passenger vehicle licence - metropolitan hire car car licence (PDF 471.7 KB) 03/06/2015
  • Taxi owners and permit holders; Hire car licence holders
Forms
Taxi driver protection screen - minimum requirements for approval (PDF 64.8 KB) 20/01/2017
  • Taxi owners and operators
Other
Driving Instructor Authority application form (PDF 193.6 KB) 27/01/2017
  • Driving instructors
Forms
Mandatory refusal checklist (PDF 64.4 KB) 08/04/2014
  • Taxi owners and permit holders; Hire car licence holders
Other
Nominated Representative (PDF 75.5 KB) 02/07/2015
  • Taxi owners and permit holders; Hire car licence holders
All
Driving instructor authority conditions - accessible version (DOC 74.0 KB) 30/06/2013
  • Driving instructors
Other
Proof of identity (POI) for lodging an application for commercial passenger vehicle licences and taxi industry accreditation (PDF 62.0 KB) 08/04/2014
  • Taxi owners and permit holders; Industry accreditation
Other
Application for accreditation as a provider of taxi-cab network services (PDF 174.5 KB) 07/09/2015
  • Industry accreditation
Forms
Relevant person form (PDF 104.8 KB) 30/06/2013
  • Taxi owners and permit holders; Industry accreditation
Forms
Prepaid taxi fare labels - manufacturing specifications (PDF 65.3 KB) 10/12/2012
  • Taxi owners and operators
Other
GMTLR fixed-term licence transfer - transferee statutory declaration (wheelchair accessible licence) (PDF 56.0 KB) 30/06/2013
  • Taxi owners and operators
Forms
Prepaid taxi fare labels - fitting instructions (PDF 197.3 KB) 22/07/2013
  • Taxi owners and operators
Other
Restricted hire vehicle licence conditions - 4WD (PDF 59.0 KB) 24/09/2013
  • Taxi owners and permit holders; Restricted hire cars
All
Application for driver accreditation (PDF 640.6 KB) 13/12/2016
  • Taxi owners and operators
Forms
Licence conditions applicable to special purpose vehicle - tour licences - accessible version (DOC 67.5 KB) 30/06/2013
  • Special purpose vehicles
Other
Licence conditions for restricted hire motorcycle licences (PDF 78.4 KB) 25/11/2015
  • Special purpose vehicles
All
Restricted hire tricycle licences - licence conditions (PDF 94.5 KB) 05/09/2013
  • Restricted hire cars
Forms
Assignment of Taxi-cab Licence Sample Agreement (PDF 83.7 KB) 09/09/2015
  • Taxi owners and permit holders; Industry accreditation
Forms
GMTLR fixed-term licence transfer - transferee statutory declaration (conventional licence) (PDF 56.1 KB) 30/06/2013
  • Taxi owners and operators
Forms
Prepaid taxi fare labels - manufacturing specifications - accessible version (DOC 114.5 KB) 07/12/2012
  • Taxi owners and operators
Other
Prepaid taxi fare labels - fitting instructions - accessible version (DOC 188.5 KB) 22/07/2013
  • Taxi owners and operators
Other
Instructions for new passenger labels (PDF 320.8 KB) 21/06/2013
  • Taxi owners and operators
All
Instructions for new passenger labels (DOC 560.5 KB) 21/06/2013
  • Taxi owners and operators
All
12 month fixed term licence conditions conventional (DOC 58.5 KB) 04/04/2014
  • Taxi owners and operators
All
Metropolitan Taxi Licence Assignment Prices (PDF 166.7 KB) 20/02/2017
  • Taxi owners and operators
Other
Restricted hire vehicle licences licence conditions -Tour (PDF 100.3 KB) 26/11/2015
  • Restricted hire cars
All
12 month fixed term licence conditions conventional (PDF 5.7 MB) 04/04/2014
  • Taxi owners and operators
All
Mandatory refusal checklist (DOC 65.5 KB) 27/05/2014
  • Taxi owners and permit holders; Industry accreditation
Other
Proof of identity (POI) for lodging an application for commercial passenger vehicle licences and taxi industry accreditation (DOC 61.0 KB) 27/05/2014
  • Taxi owners and permit holders; Industry accreditation
Other
Application to convert a taxi licence (PDF 110.2 KB) 26/11/2015
  • Taxi owners and operators
Forms
Special purpose vehicle (tours) licence conditions (PDF 168.0 KB) 05/09/2013
  • Special purpose vehicles
All
New Taxi Licence Conditions - Metro and Urban Conventional (DOC 34.0 KB) 10/07/2014
  • Taxi owners and operators
All
12 month fixed term licence conditions WAT (DOC 62.0 KB) 04/04/2014
  • Taxi owners and operators
All
Deed of Variation - Assignment of Taxi-cab Licence Agreement Template (PDF 1.6 MB) 03/06/2014
  • Taxi owners and operators
All
Price Notification System - Design and requirements July 2014 (DOC 95.5 KB) 08/08/2014
  • Taxi owners and operators
All
New Taxi Licence Conditions - Regional and Country Conventional (DOC 61.0 KB) 04/08/2014
  • Taxi owners and operators
All
Transfer of Taxi-cab License Agreement (PDF 77.6 KB) 12/06/2015
  • Taxi owners and operators
Forms
12 month fixed term licence conditions WAT (PDF 6.4 MB) 04/04/2014
  • Taxi owners and operators
All
New Taxi Licence Conditions - Regional and Country WAT (DOC 61.5 KB) 04/08/2014
  • Taxi owners and operators
All
New Taxi Licence Conditions - Metro and Urban WAT (DOC 58.0 KB) 30/07/2014
  • Taxi owners and operators
All
Application to convert a taxi licence (PDF 110.2 KB) 24/12/2014
  • Taxi owners and operators
Forms
Application for a permanent vehicle nomination form (PDF 77.3 KB) 30/06/2014
  • Taxi owners and operators
Forms
Price Notification brochure (PDF 556.4 KB) 19/06/2014
  • Taxi owners and operators
All
Application for accreditation as a taxi cab operator (DOC 100.0 KB) 24/08/2016
  • Taxi owners and operators
Forms
Passenger fares label - Urban (PDF 140.4 KB) 19/07/2016
  • Taxi owners and operators
All
Passenger fares label - Country (PDF 140.7 KB) 19/07/2016
  • Taxi owners and operators
All
Licence Conditions - Special Purpose Vehicle - Weddings & Tours (DOC 77.0 KB) 30/07/2014
  • Special purpose vehicles
All
Application for authorisation and approval to transfer a taxi-cab licence form (PDF 179.1 KB) 12/06/2015
  • Taxi owners and operators
Forms
Application to Commence or Terminate a Taxi-Cab Assignment (PDF 591.4 KB) 12/08/2016
  • Taxi owners and operators
Forms
Application for a Wheelchair Accessible Taxi vehicle subsidy (PDF 129.6 KB) 02/09/2015
  • Taxi owners and operators
Forms
Wheelchair Accessible Taxi Vehicle Subsidy Scheme Guidelines (PDF 161.5 KB) 02/09/2015
  • Taxi owners and operators
Other
Passenger fares label - Metropolitan (PDF 166.0 KB) 02/02/2017
  • Taxi owners and operators
All
Knowledge Handbook - Wheelchair Accessible Taxi (WAT) (PDF 6.0 MB) 01/08/2016
  • Commercial passenger vehicle drivers
All