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Documents and forms

On 2 July 2018, we became Commercial Passenger Vehicles Victoria and a lot of changes and new processes came into effect. This means the information on this page may not be correct.

Please bear with us while we update this page and others on our website.

Currently viewing All documents that relate to All audiences. Select the audience types below:

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Displaying 68 documents.

Document Last
Updated
Audience Type
Payment authorisation form (PDF 98.3 KB) 06/07/2018
  • MPTP
  • All drivers
  • All licence owners and operators
Forms
Medical Assessment Form (PDF 78.8 KB) 05/07/2018
  • All drivers; Commercial passenger vehicle drivers
  • All licence owners and operators
Forms
Vision Acuity Assessment Form (PDF 84.1 KB) 05/07/2018
  • All drivers
  • All licence owners and operators
All
Restrict access to details on the public register.pdf (PDF 88.7 KB) 05/07/2018
  • All drivers; Commercial passenger vehicle drivers
All
Urban passenger fares (PDF 39.4 KB) 06/07/2018
  • All drivers; Commercial passenger vehicle drivers
  • All licence owners and operators; Taxi owners and operators; Hire car licence holders
All
Country passenger fares (PDF 39.7 KB) 06/07/2018
  • All drivers; Commercial passenger vehicle drivers
  • All licence owners and operators; Taxi owners and operators; Hire car licence holders
All
Metropolitan passenger fares - crop marks (PDF 40.2 KB) 06/07/2018
  • All drivers; Commercial passenger vehicle drivers
  • All licence owners and operators; Taxi owners and operators; Hire car licence holders
All
Metropolitan passenger fares (PDF 75.0 KB) 06/07/2018
  • All drivers; Commercial passenger vehicle drivers
  • All licence owners and operators; Taxi owners and operators; Hire car licence holders
All
Guide to Protected Disclosures (DOC 59.0 KB) 07/04/2014
  • All passengers
  • All drivers
  • All licence owners and operators
All
Guide to Protected Disclosures (PDF 83.6 KB) 07/04/2014
  • All passengers
  • All drivers
  • All licence owners and operators
All
Taxi Services Commission Annual Report 2015-16 (DOC 8.5 MB) 03/11/2016
  • All passengers
  • All drivers
  • All licence owners and operators
All
Taxi Services Commission Annual Report 2014-15 (DOC 12.8 MB) 20/01/2016
  • All passengers
  • All drivers
  • All licence owners and operators
All
Request for personal/health information held by TSC (DOCX 102.0 KB) 08/02/2017
  • All passengers
  • All drivers
  • All licence owners and operators
Forms
TSC Organisational chart (DOCX 65.7 KB) 10/08/2016
  • All passengers
  • All drivers
  • All licence owners and operators
All
Request for personal/health information held by TSC (PDF 60.7 KB) 22/02/2017
  • All passengers
  • All drivers
  • All licence owners and operators
Forms
Taxi Services Commission annual report 2013-2014.PDF (PDF 4.6 MB) 18/09/2014
  • All passengers
  • All drivers
  • All licence owners and operators
All
Privacy policy (DOC 846.5 KB) 26/03/2015
  • All passengers
  • All drivers
  • All licence owners and operators
Forms
TSC Performance Complaint Handling Policy and Procedure (DOC 3.8 MB) 06/08/2015
  • All passengers
  • All drivers
  • All licence owners and operators
All
Privacy policy (PDF 67.4 KB) 27/03/2015
  • All passengers
  • All drivers
  • All licence owners and operators
Forms
Taxi Services Commission Annual Report 2015-16.pdf (PDF 2.0 MB) 03/11/2016
  • All passengers
  • All drivers
  • All licence owners and operators
All
Taxi Services Commission Annual Report 2013-2014 (DOC 1.2 MB) 08/10/2014
  • All passengers
  • All drivers
  • All licence owners and operators
All
Driver Accreditation Form (PDF 121.6 KB) 13/07/2018
  • Commercial passenger vehicle drivers
All
Request for EFTPOS login records (PDF 49.0 KB) 16/07/2015
  • Commercial passenger vehicle drivers
  • All licence owners and operators
Forms
Information sheet - mobility aids in wheelchair accessible taxis (DOC 427.5 KB) 21/11/2013
  • MPTP
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
Other
Application for Internal Review (DOC 68.0 KB) 08/02/2016
  • All drivers
  • All licence owners and operators
Forms
Correct Charging of fares - MPTP Taxi Card (DOC 70.5 KB) 20/08/2015
  • MPTP
  • Commercial passenger vehicle drivers
All
Dispute-resolution-interactive.pdf (PDF 228.7 KB) 25/06/2014
  • All drivers
  • Taxi owners and operators
All
Application for Internal Review (PDF 142.5 KB) 07/05/2018
  • All drivers
  • Industry accreditation
Forms
Taxi operators - Information on driver agreement and dispute resolution brochure (PDF 113.6 KB) 02/07/2014
  • All drivers
  • Taxi owners and operators
All
Dispute resolution guidelines (PDF 190.6 KB) 05/02/2018
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Driver agreement template (DOC 137.0 KB) 03/08/2016
  • All drivers
  • Taxi owners and operators
All
Application to add, change or remove information from the public register (PDF 152.9 KB) 07/08/2014
  • All drivers
  • Taxi owners and permit holders; Industry accreditation
Forms
Dispute resolution guidelines (DOCX 804.7 KB) 05/02/2018
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Implied conditions (DOC 79.0 KB) 27/06/2014
  • All drivers
  • Taxi owners and operators
All
Dispute resolution form (DOC 78.5 KB) 08/07/2014
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
Information sheet - mobility aids in wheelchair accessible taxis (PDF 97.5 KB) 20/11/2013
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
Other
Implied Conditions (PDF 66.6 KB) 27/06/2014
  • Commercial passenger vehicle drivers
  • Taxi owners and operators
All
TSC Monitoring, Compliance and Enforcement Policy 2015 (PDF 646.9 KB) 01/07/2015
  • All licence owners and operators
All
Correct Charging of fares - MPTP Taxi Card (PDF 110.5 KB) 20/08/2015
  • MPTP
  • Commercial passenger vehicle drivers
All
Driver agreement template.pdf (PDF 94.0 KB) 03/08/2016
  • All drivers
  • Taxi owners and operators
All
How to apply for a Multi Purpose Taxi Program (MPTP) card (PDF 165.0 KB) 21/09/2017
  • MPTP
Other
Taxi drivers - Information on driver agreement and dispute resolution brochure (PDF 122.8 KB) 14/08/2014
  • Taxi passengers
All
Customer Feedback and Complaints Handling (PDF 226.4 KB) 06/09/2017
  • All passengers
Other
Your guide to using the Multi Purpose Taxi Program MPTP Taxi Card (DOC 71.5 KB) 07/02/2018
  • MPTP
Other
Complaint and Feedback Form (DOCX 39.0 KB) 05/07/2018
  • All passengers
Forms
Customer Feedback and Complaints Handling (DOCX 2.9 MB) 06/09/2017
  • All passengers
Other
Knowledge Handbook - Wheelchair Accessible Taxi (WAT) (DOCX 16.8 MB) 13/07/2018
  • Commercial passenger vehicle drivers
All
Fatigue management guidelines (PDF 308.3 KB) 05/07/2016
  • All drivers
All
NPCS proof of identity (special provisions) for Aboriginal and Torres Strait Islander people (PDF 118.8 KB) 25/06/2015
  • All drivers
Forms
Knowledge Handbook - Wheelchair Accessible Taxi (WAT) (PDF 6.0 MB) 13/07/2018
  • Commercial passenger vehicle drivers
All
How to apply for a Multi Purpose Taxi Program (MPTP) card (DOCX 22.2 KB) 15/09/2017
  • MPTP
Other
Fatigue management guidelines - accessible version (DOCX 154.7 KB) 05/07/2016
  • All drivers
All
Informed Consent Form (PDF 82.5 KB) 16/07/2018
  • All drivers
Forms
Mutual Recognition (equivalent occupation registration notice) (PDF 320.9 KB) 25/05/2018
  • All drivers
Forms
Did your driving instructor pass the test? - accessible version (DOC 69.0 KB) 31/07/2013
  • Driving instructors
Other
Wheelchair Accessible Taxi vehicle subsidy form .pdf (PDF 105.7 KB) 07/08/2017
  • Taxi owners and operators
All
Assignment of Taxi-cab Licence Sample Agreement (PDF 83.7 KB) 09/09/2015
  • Taxi owners and permit holders; Industry accreditation
Forms
Deed of Variation - Assignment of Taxi-cab Licence Agreement Template (PDF 1.6 MB) 03/06/2014
  • Taxi owners and operators
All
Did your driving instructor pass the test? (PDF 43.8 KB) 31/07/2013
  • Driving instructors
Other
Driving Instructor Authority Conditions (PDF 53.3 KB) 30/06/2013
  • Driving instructors
Other
Wheelchair Accessible Taxi vehicle subsidy guidelines.pdf (PDF 137.3 KB) 07/08/2017
  • Taxi owners and operators
All
Nominated Representative (PDF 75.5 KB) 02/07/2015
  • Taxi owners and permit holders; Hire car licence holders
All
Guidance Note - Additional terms in driver agreements (DOC 78.5 KB) 03/09/2014
  • Commercial passenger vehicle drivers
All
Complaint and Feedback Form (PDF 118.6 KB) 05/07/2018
  • All passengers
Forms
Application to replace lost or stolen plates (PDF 54.9 KB) 03/04/2017
  • Hire car licence holders
Forms
Driving instructor authority conditions - accessible version (DOC 74.0 KB) 30/06/2013
  • Driving instructors
Other
Driving Instructor Authority Application Form (PDF 247.0 KB) 16/07/2018
  • Driving instructors
All
Your guide to using the Multi Purpose Taxi Program MPTP Taxi Card (PDF 92.4 KB) 07/02/2018
  • MPTP
Other