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What is a Booking Service Provider?

As part of the changes to the commercial passenger vehicle industry, Booking Service Providers need to apply for registration. This replaces the accreditation process and now includes businesses or individuals providing booking services for all commercial passenger vehicles.

New requirements for Booking Service Providers include safety duties, incident notifications and record keeping.

Existing Booking Service Providers that are accredited with us don’t need to re-register as they will be automatically registered.

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What is a Booking Service Provider?

A Booking Service Provider (BSP) is an organisation, or person, that is in the business of:

  • receiving requests from customers booking a commercial passenger vehicle service; and
  • arranging or accepting requests by, or on behalf of, commercial passenger vehicle drivers.

An individual, company or association can be a BSP. The booking service can be provided through an automated or semi-automated electronic system, including an application, website, through a phone or any other means of communication.

A BSP can accept payment for the service on behalf of the driver, or have a payment made directly to the driver. Commercial passenger vehicle drivers and owners have the choice to subscribe to one or more registered BSPs.

BSPs can be organisations based within, or outside of, Victoria.

Who needs Booking Service Provider registration?

Generally, all businesses or persons that take/manage/receive bookings for commercial passenger vehicles from prospective passengers need to be registered as a Booking Service Providers (BSPs).

There are some exceptions:

  • Drivers that take bookings only for services they provide are not BSPs.
  • Vehicle owners that take bookings only for vehicles they own and they only own one or two vehicles do not need to be registered until 1 July 2019

In the case where the person or organisation does not otherwise need to be registered as a BSP - passing on surplus bookings to other drivers or vehicle owners on an ad hoc basis without payment, does not require BSP registration.

See the examples below that demonstrate a number of scenarios for individuals and businesses.

Company A takes bookings for others

Organisation ABC takes bookings from prospective passengers over the phone or via email, and enables the acceptance of those requests by CPV drivers. Organisation ABC needs to be accredited as a BSP.

Person A owns 3 CPVs and takes bookings for them

Achmed owns three commercial passenger vehicles that are registered in his name. He receives and accepts customer bookings, allocating these to the drivers of his vehicles, including himself. Achmed needs to register as a BSP.

Person A owns 2 CPVs and takes bookings for them (exempt till 1 July 2019)

Alec owns two commercial passenger vehicles that are registered in his name. He receives and accepts customer bookings, allocating these to the drivers of his vehicles only. Alec doesn’t need to register as a BSP until 1 July 2019

Person A owns 5 CPVs but Company B arranges all bookings

Harpreet owns three commercial passenger vehicles. All bookings for his vehicles are managed by Company Zoom. Harpreet does not require BSP registration, as he does not manage bookings. Company Zoom does need BSP registration.

Person A owns 5 CPV. Company B and Person A arrange the bookings.

Ada owns five commercial passenger vehicles. Ada takes some bookings for her vehicles and receives some bookings from Company XYZ. Ada needs to be registered as a BSP, because she takes some bookings from prospective passengers. Company XYZ also needs to be registered as a BSP.

Driver A receives bookings and fulfils them. Driver A does not need to be registered as a BSP.

Neil is a driver and takes bookings for trips that only he provides. Neil is not a BSP and does not require BSP registration.

Driver A passing on bookings on an ad hoc basis

Boris drives a commercial passenger vehicle. He receives requests for and accepts bookings from prospective customers for himself. Boris sometimes passes on these requests to other drivers if he cannot do them, but does not charge the other drivers for this.

Boris does not need BSP registration to pass on bookings on an ad hoc basis, because he’s not in the business of managing bookings.

Previously accredited Booking Service Providers

Accredited Network Service Providers and Booking Service Providers are now taken to be registered Booking Service Providers and don’t need to re-apply. These businesses should receive a confirmation letter and a new Booking Service Provider registration certificate from us in July or August 2018.