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Dispute an application or police check result

Internal review

Commercial Passenger Vehicles Victoria (CPVV) conducts internal reviews of certain decisions affecting applicants or holders of driver accreditation, commercial passenger vehicle registration or booking service provider registration.

If you wish to request a review of an infringement notice, please follow the instructions on the back of the notice itself.

You can apply for internal review of a decision where we have:

  • refused to issue driver accreditation
  • disqualified a person from applying for driver accreditation
  • imposed a condition on a commercial passenger vehicle registration, booking service provider registration or driver accreditation
  • imposed a condition on the surrender of a commercial passenger vehicle registration, booking service provider registration or driver accreditation
  • varied or revoked a condition or imposed a new condition on a driver accreditation, vehicle registration or booking service provider registration
  • taken disciplinary action
  • served an improvement notice or prohibition notice
  • issued a written direction
  • declared that a seized thing is forfeited.

You cannot apply for internal review of a decision that:

  • has already been internally reviewed by us, or
  • was made by us and not by a CPVV delegate

How to apply for an internal review

To apply for an internal review of a decision made by us, you must complete and lodge the following application form:

Your application for internal review must be made within 20 business days after receiving the original decision.

You can lodge this form by email to (insert our new email).

There is no fee for applying for an internal review. If you decide to submit any additional documents (such as medical reports) or seek legal representation, you must do so at your own expense.

Eligibility

Not everyone can make an application for an internal review.  Our decision letter will tell you if you are eligible to apply.

In general, you are eligible to apply for an internal review if you are:

  • an applicant for driver accreditation or commercial passenger vehicle registration
  • an accredited driver, a person in whose name a motor vehicle is registered or a registered booking service provider
  • a relevant person in relation to either of the above.

Disputing your Police Check results

What if the information recorded on my National Police History Check (NPHC) is incorrect?

If you believe the information recorded on your NPHC is incorrect, for example, the information doesn’t relate to you or it does but it’s incorrect, you may dispute all or part of it.  To do this, you must contact us within 28 days of receiving your NPHC and advise us that you would like a dispute to be lodged on your behalf.

You’ll be asked to provide as much information as possible, including details of the information you’re disputing. We’ll then advise the Australian Criminal Intelligence Commission (ACIC) and they’ll arrange for the relevant police agency to investigate your dispute.

ACIC will advise us of the outcome of the investigation once it’s completed. We’ll then notify you in writing of the results.

You should not lodge a dispute if you disagree with a court's finding of guilt or the sentence imposed.  Neither we or ACIC have authority to review these matters.

What if I disagree with the outcome of the initial investigation regarding my NPHC?

If you’ve disputed the information on your NPHC, and you still disagree with the outcome and the information on your NPHC, you’ll need to notify us (in writing).

We’ll notify ACIC of your response.  ACIC will then arrange for the relevant police agency to conduct a further investigation. ACIC will advise us of the investigation’s outcome once it’s completed. We will then notify you in writing of the result.

What is ACIC?

The Australian Criminal Intelligence Commission (ACIC) is a government agency responsible for criminal history record checking in Australia.

We have a contract with ACIC which allows us, with the proper consent, to submit a request for a NPHC for an individual who is applying for accreditation to become a commercial passenger vehicle driver or booking service provider under the Commercial Passenger Vehicle Industry Act 2017 and related Regulations or a driving instructor authority under the Road Safety Act 1986 and related Regulations.