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Industry engagement

Information on this page

The Taxi Services Commission (TSC) is the regulator of the commercial passenger vehicle industry in Victoria and is responsible for implementing the Victorian Government’s commercial passenger vehicle reforms.

Part of our task at the TSC is to keep our stakeholders informed and up-to-date on things that may affect them.

The best way to keep updated is through our eNewsletter. If you are not already a subscriber, register your details and we'll keep you informed.

The TSC regularly engages with existing and emerging taxi or hire car participants, as well as relevant community stakeholders.

In addition to our ongoing communication and engagement channels, the TSC runs two representative groups below.

  • Stakeholder Reference Group (SRG)
  • Industry Implementation Group (IIG)

These groups provide valuable input into the way we deliver reforms. They also greatly assist with the transition to a new commercial passenger vehicle industry.

SRG and IIG membership includes representatives from both the taxi and hire car industries, as well as other key community stakeholders.

These groups are designed to assist the TSC in delivering and implementing changes effectively, and are not decision-making bodies.

Stakeholder Reference Group

The key functions of the SRG are to:

  • provide feedback that reflects the views of their industry, members or representative body in relation to the commercial passenger vehicle industry
  • provide information to the TSC in relation to industry changes.

Industry Implementation Group

The IIG specifically focuses on key industry changes being implemented with the introduction of the Commercial Passenger Vehicle Industry Act 2017.

It provides an opportunity for members to work closely with the TSC to:

  • aid in the efficient delivery of the reforms
  • test assumptions and proposals
  • workshop ideas and possible solutions.


As part of implementing taxi and hire car industry reforms, the TSC undertakes additional engagement and consultation activities to obtain wider industry/stakeholder input, as needed.

Opportunities to participate in these activities or to provide feedback on specific reform implementation matters will be listed on this page when they become available.