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Taxi Services Commission

A new industry. A new approach to regulation

From July we’ll be known as Commercial Passenger Vehicles Victoria.

With new technologies entering the market, we are adapting our approach. Our goal will be to make Victoria the best place to travel by commercial passenger vehicle.

To achieve this, we will continue to work in partnership with you, to ensure services you provide for your customers are safe and more accessible.

We encourage innovation and improvements to create better services for your customers, while ensuring a safe and fair system for all. We will place an emphasis on engagement and prevention before enforcement.

We will empower you to take responsibility for your services and, when necessary, we won’t hesitate to take direct action to enforce the law. We believe safety and trust go hand in hand: when the public feels safe, this builds trust in the industry.

Industries regulated

TSC is the regulator of Victorian taxis and hire vehicles. It also issues Driving Instructor Authorities. For more information see:

Main functions

The key functions of the TSC include:

  • Taxi and hire vehicle licensing
  • Issuing taxi and hire vehicle driver accreditations
  • Issuing taxi industry accreditations
  • Issuing driving instructor authorities
  • Administering the Multi Purpose Taxi Program and country wheelchair accessible taxi subsidy scheme
  • Developing policy and reviewing regulations
  • Monitoring the industries it regulates to ensure compliance with relevant legislation and regulations
  • Liaising and consulting with these industries and with consumers
  • Providing business and information technology support to the industries it regulates
  • Implementation of the government supported reforms from the Taxi Industry Inquiry's final report.

The Victorian Government does not deliver the services provided by its regulated industries or employ the people who work within them.