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Social media guidelines

The following guidelines have been established to guide how people external to the Taxi Services Commission can use our social media channels. These guidelines are available from Twitter and our website. 


The Taxi Services Commission (TSC) regulates the taxi and hire car industry in Victoria. The TSC provides opportunities through the TSC website and Twitter to inform and engage the community.

The TSC currently operates the following social media channels:

These channels are actively monitored and updated by the TSC during normal business hours (9am to 5pm) business days. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.The TSC may change the format of social media engagement at any point, including by content, (partially or in its entirety) and by removing any or all social media platforms from public view.

We welcome your participation via our website and Twitter. However, to ensure they are used constructively and for the good of the community, we ask that you follow the guidelines below when contributing to any of our social media channels.

Be courteous

  • Do not abuse, harass or threaten others.
  • Do not make racist, defamatory or libelous comments.
  • Do not make personal comments towards or about any other contributor.
  • Be mindful of the terminology you may use and how others may perceive your comments.

Be responsible

  • Do protect your personal privacy by not including your personal information.
  • Do represent your own views and not impersonate or falsely represent any other person.
  • Do not post material that infringes the intellectual property rights of others.
  • Do not comment on the personal information of other person.

Be relevant

  • Do post material that is relevant to the issues being discussed.
  • Do not promote commercial interests in your posts.
  • Do not intentionally use information in an attempt to mislead other contributors.
  • Do not use any social media platforms to cross promote events businesses or any other entities.


If you follow @taxicommission we will not automatically follow you back. This is to discourage the use of direct messaging, avoid spam handling, and so you can identify other Twitter users that we think are relevant to our role. However, being followed by the TSC does not mean that we endorse the comments or opinions of those users.


The TSC is not responsible for any incorrect information contained in tweets that we re-tweet.

@Replies and Direct Messages

We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter. If you require a response, general enquiries can be submitted via the online feedback form.

The TSC reads all @replies and direct messages and ensures that any emerging themes or helpful suggestions are passed on to the relevant people within the TSC.

Only authorised TSC staff are permitted to tweet from the Taxi Services Commission Twitter account.

We reserve the right to change these guidelines at any time.

If you have any questions, please contact us.