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26 Jul 2016

The Knowledge test booking system will be unavailable for 24 hours from 4:30pm on Friday 29 July

The Genix Driver Knowledge Testing Services (DKTS) website will be undergoing essential maintenance for 24 hours from 4.30pm on Friday 29 July 2016. Users will not be able to log in or make bookings during this time.

We apologise for any inconvenience this may cause.

12 Jul 2016

Statement from the Taxi Services Commission - UberX appeal

The Taxi Services Commission (TSC) has confirmed that the Department of Public Prosecutions has decided that the County Court's decision regarding the case against UberX driver will not be referred to the Court of Appeal.

The section of the Transport Act on which this decision was based has now been repealed, removing any ambiguity regarding the role and powers of the TSC as the regulator.

Consequently, the TSC has dropped the remaining charges pending against 11 UberX partner drivers.  

The Victorian Government has indicated its intentions to regulate ride-sharing in the future. The TSC will continue to perform its licensing, accreditation and compliance functions to keep passengers safer, while these complex matters are considered.

28 Jun 2016

New regulations

The Taxi Services Commission (TSC) regulates the industry in accordance with various acts, regulations and other legislative instruments.

On 26 June 2016 the new Transport (Buses, Taxi-Cabs and Other Commercial Passenger Vehicles) Regulations 2016  came into effect. These new Regulations simply 'roll over' the current Regulations with minimal changes, apart from numbering.

The 'roll over' Regulations have been put in place to allow the TSC and the Department of Economic Development to work through the submissions made in the Regulatory Impact Assessment process recently undergone in relation to the proposed 'new' Regulations.

 It is expected that 'new' Regulations with more significant changes will be made within the next 6-12 months.

For more information see Acts, regulations & other legislative instruments

28 Jun 2016

Taxi Services Commission will operate reduced hours on Thursday 30 June 2016

The Taxi Services Commission will operate reduced hours on Thursday 30 June 2016:

  • Quality Assurance Centre closes at 12:00pm for the remainder of the day
  • Customer Service Centre closes at 12:30pm for the remainder of the day
  • Call Centre closes at 1:30pm for the remainder of the day

Normal operating hours will resume on Friday 1 July 2016.

17 Jun 2016

ESC final report into taxi fares 2016

On Friday 17 June 2016, the Essential Services Commission (ESC) released its final report on its review of maximum taxi fares.

Under the Transport (Compliance and Miscellaneous) Act 1983, the Essential Services Commission (ESC) is responsible for determining the maximum charges for taxi services in the Melbourne metropolitan taxi zone (the metropolitan zone) and the urban and large regional taxi zone (the urban zone). The ESC is required to review maximum taxi fares every two years.

To view the final report and associated materials, visit the ESC website.