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16 Sep 2016

Reduced Customer Service Centre hours

To focus on processing and managing the increased demand for our services, the TSC Customer Service Centre will operate reduced hours on 21 and 29 September 2016:

  • Wednesday, 21 September - Closed all day
  • Thursday, 29 September - open 9:30am until 12:30pm, closed remainder of the day.

30 Aug 2016

Quality Assurance Centre change to operating hours

The Quality Assurance Centre, Tullamarine will operate with different hours on the following days:

  • 1 September, open 8:30 until 11:30am, closed for remainder of day
  • 9 September, closed all day
  • Normal operating hours apply outside of these times

29 Aug 2016

Quickest way to apply for driver accreditation

To apply for driver accreditation, please download the driver accreditation application from our website and follow the instructions.

Once complete, the quickest way to lodge your application is by sending your application and associated documentation to the email address on our website.

When completing your application, make sure you supply your email address so that we can keep you updated with the progress of your application.

Once complete, your documents will be issued to your nominated postal address by mail.

Go the driver accreditation page to get the form and more information.

26 Jul 2016

The Knowledge test booking system will be unavailable for 24 hours from 4:30pm on Friday 29 July

The Genix Driver Knowledge Testing Services (DKTS) website will be undergoing essential maintenance for 24 hours from 4.30pm on Friday 29 July 2016. Users will not be able to log in or make bookings during this time.

We apologise for any inconvenience this may cause.

12 Jul 2016

Statement from the Taxi Services Commission - UberX appeal

The Taxi Services Commission (TSC) has confirmed that the Department of Public Prosecutions has decided that the County Court's decision regarding the case against UberX driver will not be referred to the Court of Appeal.

The section of the Transport Act on which this decision was based has now been repealed, removing any ambiguity regarding the role and powers of the TSC as the regulator.

Consequently, the TSC has dropped the remaining charges pending against 11 UberX partner drivers.  

The Victorian Government has indicated its intentions to regulate ride-sharing in the future. The TSC will continue to perform its licensing, accreditation and compliance functions to keep passengers safer, while these complex matters are considered.