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21 Oct 2016

Increase to Melbourne Airport taxi rank fee

Earlier in 2016, Melbourne Airport indicated it intended to increase the access fee it charges taxi drivers from $2.70 to $3.58 from 1 November 2016. Under the maximum fare schedule determined by the Essential Services Commission (ESC) in June 2016, taxi drivers are only able to charge passengers a rank fee of $2.70.

Following consultation with the Airport, taxi industry and the public, the ESC has decided that taxi drivers should be able to pass through the costs Melbourne Airport imposes on them. To give effect to this decision, the ESC made a 'Determination of Maximum Taxi Fares' dated 17 October 2016 that authorises taxi drivers to charge, from 1 November 2016, the hirer:

a Melbourne Airport Rank fee of an amount up to the greater of

  1. $2.70; or
  2. an Airport Access Fee payable by the taxi for using that taxi rank as published from time to time by Melbourne Airport in a daily newspaper generally circulating in Victoria, on Melbourne Airport's website and as advised to the Taxi Services Commission.

In regards to pre-booked taxis at Melbourne Airport, the fee which drivers may charge hirers remains at $3.00. The Airport booking fee may be charged in addition to the standard taxi booking fee (maximum of $2.00).   

The ESC is the independent body responsible for determining the maximum fares taxi drivers may charge hirers but it has no role in reviewing, or approving the fees that Melbourne Airport charges taxi drivers.

The above information should be read in conjunction with the full ESC determination of October 2016 which can be accessed at: www.esc.vic.gov.au

20 Oct 2016

Our call centre hours are changing

From 24 October 2016, the Taxi Services Commission's Call Centre will operate new hours.

Our new hours of operation are 8:30am to 4:30pm Monday to Friday (excluding public holidays).

Please note that the new hours of operation apply to the call centre only. Our walk in Customer Service Centre will continue to operate from 9:30am to 4:00pm Monday to Friday (excluding public holidays).

Visit our Contact us page for more information.

03 Oct 2016

Customer Service Centre closed 5 October

To focus on processing and managing the increased demand for our services, the TSC Customer Service Centre will be closed Wednesday 5 October 2016. The centre will resume services as normal on 6 October.

28 Sep 2016

AFL Grand Final public holiday closure

The Customer Service Centre, Call Centre and Quality Assurance Centre are closed for the AFL Grand Final public holiday on Friday 30 September.

26 Sep 2016

Reduced Customer Service Centre hours

To focus on processing and managing the increased demand for our services, the TSC Customer Service Centre will operate reduced hours on 29 September 2016. The centre will be open 9:30am until 12:30pm and then it will be closed for the remainder of the day.