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11 Aug 2017

The Commercial Passenger Vehicle Industry Bill 2017 has passed through parliament

The new Commercial Passenger Vehicle Industry Bill 2017 was passed by the Victorian Parliament on 10 August 2017. This Bill is part of the Victorian Government’s reforms to the taxi and hire car industry, providing more choice, better service and improved safety for passengers. Once the Bill receives Royal Ascent it will become law.

Industry reforms are now underway. The new legislation introduces the regulation of rideshare providers, and delivers financial assistance to support taxi and hire car licence holders. This includes Transition Assistance payments to licence holders who held a licence on 15 August 2016, and continued to hold this licence until 14 July 2017. Eligible licence holders can expect to receive their Transition Assistance payments in the mail, from late September onwards.

The legislation requires all providers of booking services for taxi and hire car passenger transport, including rideshare, to be accredited.

Up-front licence fees have been abolished and replaced with new, low cost licences. Simpler and more affordable licences and improved driver accreditation processes mean there is no excuse to breach the law.

Industry reforms also include the appointment of a new Commissioner for accessibility matters and provide $25 million to support accessible services.

Visit Department of Economic Development, Jobs, Transport and Resources for more information or phone the Taxi Services Commission Call Centre on 1800 638 802.

Read the media release.

13 Jun 2017

New regulations to be introduced

The Victorian government is introducing new rules to reduce costs for the taxi and hire car industry, while maintaining customer safety and service standards.

The government is combining and simplifying the regulations for taxis and other commercial passenger vehicles, and the regulations for taxi cab industry accreditation, which are about to expire.

The new regulations will retain important consumer protections while removing several redundant requirements.

The regulations come into effect on 26 June 2017 and are unrelated to the government's Commercial Passenger Vehicle Industry Bill which is being considered by Parliament.

Notice of Decision - Transport (Buses, Taxi-Cabs and Other Commercial Passenger Vehicles) (Taxi-Cab Industry Accreditation
and Other Matters) Regulations 2017 PDF, 48.6 KB

23 Mar 2017

Changes to VicRoads services at TSC

From the 1st of April 2017, VicRoads services will no longer be available at the TSC's Customer Service Centre.

You will now need to visit a VicRoads office to complete transactions such as transferring vehicle registrations and replacing damaged registration plates.

What to do when...

Transfer vehicle registration

You must provide all vehicle details to the Taxi Services Commission. We will then issue an Authority To Register for you to take to your VicRoads appointment.

Replace a damaged number plate

Please visit any VicRoads office to order a replacement plate for your vehicle.

Replace a lost/stolen number plate.

Please provide the TSC application form for lost/stolen plates to the TSC. The TSC will then courier the new plates to VicRoads to take payment and inspect the new vehicle.

For more information about the above see replacing taxi-cab registration plates

VicRoads offices near the TSC are situated at:

  • 113 Exhibition Street, Melbourne (this office does not conduct vehicle inspections)
  • 459 Lygon Street, Carlton.

09 Jan 2017

Changes to driver accreditation renewal

On Monday 9 January 2017 the TSC launches a new driver accreditation renewal form.

The renewal process, costs, requirements and timeframes remains essentially the same but with greater flexibility and options for completing the renewal.

Significant changes to the form & process

Renewal Form

The form has been significantly simplified and now provides clearer instruction on how to renew your driver accreditation.


A number of additional payment methods are now available to pay the renewal fee including BPay, internet and phone banking and payment by cheque/money order.

Payment can no longer be made through Vic Roads offices.


The TSC has removed the direction to have a photograph taken upon every accreditation renewal. The need to have a photo taken will now be managed independently of the renewal period. When a photograph is required we will inform you separately.


Driver accreditation renewals can no longer be submitted at Vic Road's offices. With the inclusion of additional payment options and the removal of the requirement to have a photo taken on each renewal there is no need to visit a Vic Roads or TSC office. The renewal can now be completed and returned to the TSC without the need to attend any office.

09 Jan 2017

Our Call Centre hours are changing

From 9 January 2017, the Taxi Services Commission's Call Centre will operate new hours.

Our new hours of operation are 8:30am to 5:00pm Monday to Friday (excluding public holidays).

Please note that the new hours of operation apply to the call centre only. Our walk in Customer Service Centre will continue to operate from 9:30am to 4:00pm Monday to Friday (excluding public holidays).

Visit our Contact us page for more information.