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09 Jan 2017

Changes to driver accreditation renewal

On Monday 9 January 2017 the TSC launches a new driver accreditation renewal form.

The renewal process, costs, requirements and timeframes remains essentially the same but with greater flexibility and options for completing the renewal.

Significant changes to the form & process

Renewal Form

The form has been significantly simplified and now provides clearer instruction on how to renew your driver accreditation.

Payment

A number of additional payment methods are now available to pay the renewal fee including BPay, internet and phone banking and payment by cheque/money order.

Payment can no longer be made through Vic Roads offices.

Photographs

The TSC has removed the direction to have a photograph taken upon every accreditation renewal. The need to have a photo taken will now be managed independently of the renewal period. When a photograph is required we will inform you separately.

Lodgement

Driver accreditation renewals can no longer be submitted at Vic Road's offices. With the inclusion of additional payment options and the removal of the requirement to have a photo taken on each renewal there is no need to visit a Vic Roads or TSC office. The renewal can now be completed and returned to the TSC without the need to attend any office.

09 Jan 2017

Our Call Centre hours are changing

From 9 January 2017, the Taxi Services Commission's Call Centre will operate new hours.

Our new hours of operation are 8:30am to 5:00pm Monday to Friday (excluding public holidays).

Please note that the new hours of operation apply to the call centre only. Our walk in Customer Service Centre will continue to operate from 9:30am to 4:00pm Monday to Friday (excluding public holidays).

Visit our Contact us page for more information.

21 Oct 2016

Increase to Melbourne Airport taxi rank fee

Earlier in 2016, Melbourne Airport indicated it intended to increase the access fee it charges taxi drivers from $2.70 to $3.58 from 1 November 2016. Under the maximum fare schedule determined by the Essential Services Commission (ESC) in June 2016, taxi drivers are only able to charge passengers a rank fee of $2.70.

Following consultation with the Airport, taxi industry and the public, the ESC has decided that taxi drivers should be able to pass through the costs Melbourne Airport imposes on them. To give effect to this decision, the ESC made a 'Determination of Maximum Taxi Fares' dated 17 October 2016 that authorises taxi drivers to charge, from 1 November 2016, the hirer:

a Melbourne Airport Rank fee of an amount up to the greater of

  1. $2.70; or
  2. an Airport Access Fee payable by the taxi for using that taxi rank as published from time to time by Melbourne Airport in a daily newspaper generally circulating in Victoria, on Melbourne Airport's website and as advised to the Taxi Services Commission.

In regards to pre-booked taxis at Melbourne Airport, the fee which drivers may charge hirers remains at $3.00. The Airport booking fee may be charged in addition to the standard taxi booking fee (maximum of $2.00).   

The ESC is the independent body responsible for determining the maximum fares taxi drivers may charge hirers but it has no role in reviewing, or approving the fees that Melbourne Airport charges taxi drivers.

The above information should be read in conjunction with the full ESC determination of October 2016 which can be accessed at: www.esc.vic.gov.au

20 Oct 2016

Our call centre hours are changing

From 24 October 2016, the Taxi Services Commission's Call Centre will operate new hours.

Our new hours of operation are 8:30am to 4:30pm Monday to Friday (excluding public holidays).

Please note that the new hours of operation apply to the call centre only. Our walk in Customer Service Centre will continue to operate from 9:30am to 4:00pm Monday to Friday (excluding public holidays).

Visit our Contact us page for more information.

30 Aug 2016

Quality Assurance Centre change to operating hours

The Quality Assurance Centre, Tullamarine will operate with different hours on the following days:

  • 1 September, open 8:30 until 11:30am, closed for remainder of day
  • 9 September, closed all day
  • Normal operating hours apply outside of these times