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• Passengers
  • Putting passengers first

    The Victorian Government is reforming the taxi and hire car industry, including rideshare, to meet the needs of Victoria’s growing population and adapt to the challenges of changing technology.

  • Taxi passengers

    Links to journey information for passengers including taxi fares, safety and the Taxi Fare Estimator.

  • Hire car passengers

    Journey information for hire car passengers.

  • Multi Purpose Taxi Program

    The Multi Purpose Taxi Program makes it easier for Victorians with a severe and permanent disability to afford taxis.

  • Travelling with a disability

    Accessibility and mobility information for people travelling with a disability.

  • Passenger rights and responsibilities

    The rights and responsibilities of customers when hiring or travelling in a taxi in Victoria.

  • Public register

    This register can be used to view the accreditation status of a driver.

  • Notified Fares

    Search and compare fares in country and regional areas. Taxi operators in these areas can set their own fares.

  • Feedback and complaints

    An online feedback form to assist you with making complaints or providing feedback to the Taxi Services Commission.

  • Documents and forms

    Documents and forms relating to customers, including MPTP and hire car passengers.

• Drivers
  • Applying for driver accreditation

    Drivers of commercial passenger vehicles, including ride share, taxis and hire cars; private, tour and charter buses; wedding vehicles; and tour vehicles must hold a Driver Accreditation. This page outlines the application process.

  • Taxi drivers

    Information for taxi drivers, including how to become a taxi driver, rights and responsibilities, safety and driver updates.

  • Hire car drivers

    Information for hire car drivers, including how to become a driver and driver updates.

  • Bus drivers

    Information about becoming a bus driver and the accreditation application process.

  • Driving instructors

    Information for driving instructors including how to apply, training and fees.

  • Fees and charges

    Fees and charges information for commercial passenger vehicle licences, driver accreditation and driving instructor authorities.

  • Internal review

    The TSC is now able to conduct internal reviews of certain decisions affecting operators, Network Service Providers, and drivers.

  • Documents and forms

    Documents and forms relating to drivers, including taxi, commercial passenger and driving instructors.

• Licence owners & operators
  • Industry Transition Assistance Payments

    Information on financial support to assist licence holders with transitioning to the new regulatory system for the commercial passenger vehicle industry.

  • Taxi operator accreditation and obligations

    Details of options for becoming an accredited taxi operator and other obligations for operators.

  • Taxi licence holders and operators

    Information for taxi owners, operators and Booking Service Providers.

  • Hire car owners and operators

    Information for hire car owners & operators.

  • Booking Service Providers

    Booking Service Providers are businesses or individuals providing booking services for all commercial passenger vehicles such as taxis and hire cars.

  • eNews

    Keep up to date with an eNewsletter for taxi and hire drivers, licence owners and operators.

  • Fees and charges

    Fees and charges information for commercial passenger vehicle licences, driver accreditation and driving instructor authorities.

  • Internal review

    The TSC is now able to conduct internal reviews of certain decisions affecting operators, Network Service Providers, and drivers.

  • Documents and forms

    Documents and forms relating to owners and permit holders.