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29 Dec 2017

The Commercial Passenger Vehicle Industry Amendment (Further Reforms) Bill 2017 has passed through parliament

The new Commercial Passenger Vehicle Industry Amendment (Further Reforms) Bill 2017 was passed by the Victorian Parliament and became law on Tuesday 19 December 2017.

This is the second and final piece of legislation by the Victorian Government to reform the commercial passenger vehicle industry.

Now that the Bill has become the Commercial Passenger Vehicle Industry Amendment (Further Reforms) Act 2017, further reforms will begin to be implemented. The Taxi Services Commission will work towards implementing the further reforms when the new law takes effect.

As part of its new responsibility monitoring fares, the Commission must report annually on commercial passenger vehicle fares, following the introduction of fare flexibility, which allows Booking Service Providers to set their own fares. Fares will change and the Commission will keep Victorian consumers informed.

Fare flexibility will lead to increased competition and greater consumer choice. New regulations will be introduced to require service providers to provide a fare estimate to the hirer of a commercial passenger vehicle, prior to the commencement of a trip.

Newsafety requirements will see all taxi and hire car companies owing a general safety duty of care to commercial passenger vehicle passengers and drivers. This duty will help ensure the safety of commercial passenger vehicle services, as far as is reasonably practicable.

Booking Service Providers, commercial passenger vehicle owners, people providing services, and suppliers of services and equipment to vehicle owners are required to ensure the safety of commercial passenger vehicle services, and need to establish and maintain register of safety risks for managing safety for operating a commercial passenger vehicle service.

The Commission will also undergo a name change, to reflect the new commercial passenger vehicle industry.

As updates become available, more information about this Act and further reforms will be published on this website.

For more information or queries about this Act, please phone the Taxi Services Commission Call Centre on 1800 638 802.

09 Oct 2017

New low cost licences

The new Commercial Passenger Vehicle Industry Act 2017 becomes a law in force today, Monday 9 October, and new low cost taxi and hire car licences are now available.

These low cost licences are available for an annual administration fee of $52.90.

People wishing to apply for a taxi or hire car licence must own a vehicle and, if applying for a taxi licence, they must already be driver accredited and/or operator accredited. Applicants are advised to refer to the licence application checklist on our website to ensure all the necessary information is provided with their application. Incomplete applications will not be accepted.

Once complete, vehicle licence applications can be submitted via email to licensing.applications@taxi.vic.gov.au, by mail and in person at the Taxi Services Commission.

Licence payments are accepted via credit card and EFTPOS.

Existing licence holders need not apply for a new licence.

Taxi licence information is available on the taxi licences page of the website.

Hire car licence information is available is available on the hire car licences page of the website

Those applying for a hire car licence have until 31 December 2017 to submit an application with the Taxi Services Commission. While industry reforms are being implemented, all hire car vehicles (licenced or unlicenced) must ensure they meet industry standards including roadworthiness, or risk fines and penalties.

Information on fees and changes is available by visiting fees and charges

11 Aug 2017

The Commercial Passenger Vehicle Industry Bill 2017 has passed through parliament

The new Commercial Passenger Vehicle Industry Bill 2017 was passed by the Victorian Parliament on 10 August 2017. This Bill is part of the Victorian Government’s reforms to the taxi and hire car industry, providing more choice, better service and improved safety for passengers. Once the Bill receives Royal Ascent it will become law.

Industry reforms are now underway. The new legislation introduces the regulation of rideshare providers, and delivers financial assistance to support taxi and hire car licence holders. This includes Transition Assistance payments to licence holders who held a licence on 15 August 2016, and continued to hold this licence until 14 July 2017. Eligible licence holders can expect to receive their Transition Assistance payments in the mail, from late September onwards.

The legislation requires all providers of booking services for taxi and hire car passenger transport, including rideshare, to be accredited.

Up-front licence fees have been abolished and replaced with new, low cost licences. Simpler and more affordable licences and improved driver accreditation processes mean there is no excuse to breach the law.

Industry reforms also include the appointment of a new Commissioner for accessibility matters and provide $25 million to support accessible services.

Visit Department of Economic Development, Jobs, Transport and Resources for more information or phone the Taxi Services Commission Call Centre on 1800 638 802.

Read the media release.

13 Jun 2017

New regulations to be introduced

The Victorian government is introducing new rules to reduce costs for the taxi and hire car industry, while maintaining customer safety and service standards.

The government is combining and simplifying the regulations for taxis and other commercial passenger vehicles, and the regulations for taxi cab industry accreditation, which are about to expire.

The new regulations will retain important consumer protections while removing several redundant requirements.

The regulations come into effect on 26 June 2017 and are unrelated to the government's Commercial Passenger Vehicle Industry Bill which is being considered by Parliament.

Notice of Decision - Transport (Buses, Taxi-Cabs and Other Commercial Passenger Vehicles) (Taxi-Cab Industry Accreditation
and Other Matters) Regulations 2017 PDF, 48.6 KB

23 Mar 2017

Changes to VicRoads services at TSC

From the 1st of April 2017, VicRoads services will no longer be available at the TSC's Customer Service Centre.

You will now need to visit a VicRoads office to complete transactions such as transferring vehicle registrations and replacing damaged registration plates.

What to do when...

Transfer vehicle registration

You must provide all vehicle details to the Taxi Services Commission. We will then issue an Authority To Register for you to take to your VicRoads appointment.

Replace a damaged number plate

Please visit any VicRoads office to order a replacement plate for your vehicle.

Replace a lost/stolen number plate.

Please provide the TSC application form for lost/stolen plates to the TSC. The TSC will then courier the new plates to VicRoads to take payment and inspect the new vehicle.

For more information about the above see replacing taxi-cab registration plates

VicRoads offices near the TSC are situated at:

  • 113 Exhibition Street, Melbourne (this office does not conduct vehicle inspections)
  • 459 Lygon Street, Carlton.
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