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09 Jan 2017

Changes to driver accreditation renewal

On Monday 9 January 2017 the TSC launches a new driver accreditation renewal form.

The renewal process, costs, requirements and timeframes remains essentially the same but with greater flexibility and options for completing the renewal.

Significant changes to the form & process

Renewal Form

The form has been significantly simplified and now provides clearer instruction on how to renew your driver accreditation.

Payment

A number of additional payment methods are now available to pay the renewal fee including BPay, internet and phone banking and payment by cheque/money order.

Payment can no longer be made through Vic Roads offices.

Photographs

The TSC has removed the direction to have a photograph taken upon every accreditation renewal. The need to have a photo taken will now be managed independently of the renewal period. When a photograph is required we will inform you separately.

Lodgement

Driver accreditation renewals can no longer be submitted at Vic Road's offices. With the inclusion of additional payment options and the removal of the requirement to have a photo taken on each renewal there is no need to visit a Vic Roads or TSC office. The renewal can now be completed and returned to the TSC without the need to attend any office.

09 Jan 2017

Our Call Centre hours are changing

From 9 January 2017, the Taxi Services Commission's Call Centre will operate new hours.

Our new hours of operation are 8:30am to 5:00pm Monday to Friday (excluding public holidays).

Please note that the new hours of operation apply to the call centre only. Our walk in Customer Service Centre will continue to operate from 9:30am to 4:00pm Monday to Friday (excluding public holidays).

Visit our Contact us page for more information.

08 Dec 2016

Quality Assurance Centre, Tullamarine is closed on Friday 9 December

The Taxi Services Commission Quality Assurance Centre at Tullamarine will be closed on Friday, 9 December 2016.

If you have a taxi inspection booking tomorrow, please attend it on Monday, 12 December instead.

01 Dec 2016

Customer Service Centre closed until IT issues resolved

Due to IT issues, the Taxi Services Commission's Customer Service Centre will be closed until the issues are resolved.

Please check our website and Twitter regularly for further updates.

26 Oct 2016

Customer Service Centre closed 26 and 27 October

The Taxi Services Commission's customer service centre will be closed 26 and 27 October 2016, so that urgent maintenance can be carried out.

We anticipate that normal hours will resume on Friday 28 October 2016, however this is subject to change. Please check our website for any additional updates about opening times.

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