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08 Dec 2016

Quality Assurance Centre, Tullamarine is closed on Friday 9 December

The Taxi Services Commission Quality Assurance Centre at Tullamarine will be closed on Friday, 9 December 2016.

If you have a taxi inspection booking tomorrow, please attend it on Monday, 12 December instead.

01 Dec 2016

Customer Service Centre closed until IT issues resolved

Due to IT issues, the Taxi Services Commission's Customer Service Centre will be closed until the issues are resolved.

Please check our website and Twitter regularly for further updates.

26 Oct 2016

Customer Service Centre closed 26 and 27 October

The Taxi Services Commission's customer service centre will be closed 26 and 27 October 2016, so that urgent maintenance can be carried out.

We anticipate that normal hours will resume on Friday 28 October 2016, however this is subject to change. Please check our website for any additional updates about opening times.

26 Oct 2016

Customer Service Centre closed rest of today (26/10/2016)

The Taxi Services Commission's customer service centre will be closed for the remainder of the day, Wednesday 26 October 2016, so that urgent maintenance can be carried out.

We anticipate that normal hours will resume on Thursday 27 October 2016, however this is subject to change. Please check our website for any additional updates about opening times.

21 Oct 2016

Increase to Melbourne Airport taxi rank fee

Earlier in 2016, Melbourne Airport indicated it intended to increase the access fee it charges taxi drivers from $2.70 to $3.58 from 1 November 2016. Under the maximum fare schedule determined by the Essential Services Commission (ESC) in June 2016, taxi drivers are only able to charge passengers a rank fee of $2.70.

Following consultation with the Airport, taxi industry and the public, the ESC has decided that taxi drivers should be able to pass through the costs Melbourne Airport imposes on them. To give effect to this decision, the ESC made a 'Determination of Maximum Taxi Fares' dated 17 October 2016 that authorises taxi drivers to charge, from 1 November 2016, the hirer:

a Melbourne Airport Rank fee of an amount up to the greater of

  1. $2.70; or
  2. an Airport Access Fee payable by the taxi for using that taxi rank as published from time to time by Melbourne Airport in a daily newspaper generally circulating in Victoria, on Melbourne Airport's website and as advised to the Taxi Services Commission.

In regards to pre-booked taxis at Melbourne Airport, the fee which drivers may charge hirers remains at $3.00. The Airport booking fee may be charged in addition to the standard taxi booking fee (maximum of $2.00).   

The ESC is the independent body responsible for determining the maximum fares taxi drivers may charge hirers but it has no role in reviewing, or approving the fees that Melbourne Airport charges taxi drivers.

The above information should be read in conjunction with the full ESC determination of October 2016 which can be accessed at: www.esc.vic.gov.au

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