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Freedom of Information

The Freedom of Information Act 1982 (Vic) (FOI Act) gives you the right to access documents about your personal affairs and the activities of government agencies.

You can also ask government agencies to amend or remove incorrect or misleading information they hold about you.

The Taxi Services Commission (TSC) supports these rights by:

  1. making information about the TSC's operations available to the public
  2. making all rules and information about the TSC's practices readily available to those affected by them
  3. helping the public access documents held by the TSC (this access is limited only by the proper application of exceptions and exemptions provided for under the FOI Act), and
  4. delivering an efficient, timely and financially viable process for disclosing information to the public.

Making a general Freedom of Information request

For general Freedom of Information queries or to lodge a Freedom of Information request with the TSC, please contact:

Freedom of Information Officer
Taxi Services Commission
PO Box 1716
Melbourne VIC 3001
Email: foi@taxi.vic.gov.au

Please note that under the FOI Act, Freedom of Information requests attract an application fee of $28.40. The application fee can be waived if you are the holder of a current Health Care Card or Pension Benefits Card. You will need to provide a copy of the card in lieu of the application fee.

Payment of the application fee can be made by cheque, payable to the Taxi Services Commission and forwarded to the above address.

Alternatively, you can make a Freedom of Information request online using the Freedom of Information web site. Please note that you will need a valid credit card to complete this application online.

You do not need to make a Freedom of Information request for access to certain information. The TSC suggests that before making a Freedom of Information request, you read:

  1. all of the information available on the TSC website and in the TSC's annual reports
  2. the news on the TSC website
  3. the range of taxi and hire car-related statistics available on the TSC website.

Obtaining information following a motor vehicle collision with a taxi vehicle

Under the Road Safety Act 1986 (Vic), if a motor vehicle causes an accident which injures a person or damages property, the driver must give to the other party involved in the accident:

  • their name and address
  • the name and address of the vehicle owner, and
  • the vehicle registration number.

Taxi drivers must comply with these requirements if the taxi they are driving is involved in an accident. Where a taxi driver fails to give this information at an accident, you can obtain the operator's name and contact details by searching the vehicle registration number on the public register.

All Victorian taxi operators must maintain an insurance policy for each of their vehicles. Accordingly, you should contact the operator if you are involved in an accident.

More information

For all other general enquiries to the TSC, contact us.